108 verified reviews

Sage CRM reviews

Every published review of Sage CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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108 reviews match · page 2 of 11

Bradley MaharajVerified

Marketing Manager

Marketing and advertising

Gqeberha201 to 500 employees

3.0

16 Jun 2026

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. On premises deployment available where cloud is not an option. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

On premises deployment available where cloud is not an option. Setup was fast.

What does not

The interface is dense for a new user. Reporting is limited without moving up a tier.

Priya ChettyVerified

Marketing Manager

Hospitality

Witbank201 to 500 employees

3.0

15 Jun 2026

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Sold and supported by the existing Sage partner network. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Orders flow into the Sage back office without a sync job. Setup was fast.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Dineo BothaVerified

Chief Operating Officer

Telecommunications

PaarlSole trader

4.0

11 Jun 2026

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Sold and supported by the existing Sage partner network. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Sold and supported by the existing Sage partner network. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Deven PretoriusVerified

Sales Manager

Logistics and transport

Cape Town11 to 50 employees

4.0

09 Jun 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Sold and supported by the existing Sage partner network. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Dineo RamavhoyaVerified

Studio Manager

Education

Gqeberha201 to 500 employees

3.0

01 Jun 2026

Good CRM, poor reporting for the price

Fine product, and the dollar billing makes the budget conversation annoying. Sold and supported by the existing Sage partner network. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Live credit limit and stock availability inside the sales record. The interface is clear once you learn it.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Kevin RobertsVerified

Head of Revenue

Property and real estate

Centurion2 to 10 employees

5.0

28 May 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Sold and supported by the existing Sage partner network. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

On premises deployment available where cloud is not an option. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Sanele WilliamsVerified

Owner

Financial services

Vereeniging11 to 50 employees

4.0

16 May 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Live credit limit and stock availability inside the sales record. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Jaco PhiriVerified

Head of Marketing

Accounting

Nelspruit51 to 200 employees

5.0

13 May 2026

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Sold and supported by the existing Sage partner network. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Yusuf van der Merwe

Owner

Wholesale and distribution

Sandton51 to 200 employees

5.0

08 May 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Live credit limit and stock availability inside the sales record. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Live credit limit and stock availability inside the sales record. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Ashwin JacobsVerified

Regional Sales Manager

Retail

Richards Bay51 to 200 employees

4.0

05 May 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Live credit limit and stock availability inside the sales record. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Live credit limit and stock availability inside the sales record. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

108 verified reviews

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Sold and supported by the existing Sage partner network. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Yusuf van der Merwe

Owner

Wholesale and distribution

Sandton51 to 200 employees

5.0

08 May 2026

The pipeline is finally accurate

What works

Live credit limit and stock availability inside the sales record. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Ashwin JacobsVerified

Regional Sales Manager

Retail

Richards Bay51 to 200 employees

4.0

05 May 2026

Worth every rand once the automation was built

What works

Live credit limit and stock availability inside the sales record. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.