Skip to content
Bosberaaad
  • Software
  • Categories
  • Compare
  • Guides
  • About
List your software

Let’s work it out

Get in TouchList Your Software
Bosberaaad

South Africa's independent business software guide. Clear comparisons, local compliance checks and prices in rand.

South AfricaBaviaans Local Municipality, Eastern Cape

Knysna StEastern Cape 6445+27 78 083 9764hello@bosberaaad.co.za

Browse

  • All software
  • Categories
  • Compare products
  • Buying guides
  • Search

Company

  • About us
  • Contact
  • How we rate
  • Newsletter
  • List your software

Legal

  • Terms of use
  • Privacy policy
  • Cookie policy
  • Affiliate disclosure
  • PAIA manual
  • Accessibility

©2026 Bosberaaad. South Africa's independent business software guide.

Bosberaaad

  1. Home
  2. Software
  3. Sage CRM
  4. Reviews

108 verified reviews

Sage CRM reviews

Every published review of Sage CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

108 reviews match · page 3 of 11

KS

Katlego SolomonsVerified

Regional Sales Manager

HospitalitySouth AfricaEast London500 plus employees
3.0
02 May 2026

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. On premises deployment available where cloud is not an option. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Sold and supported by the existing Sage partner network. Setup was fast.

What does not

The interface is dense for a new user. Reporting is limited without moving up a tier.

Used for 6 to 12 months
KB

Katlego BezuidenhoutVerified

Business Development Manager

EducationSouth AfricaStellenboschSole trader
4.0
20 Apr 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Live credit limit and stock availability inside the sales record. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
TP

Tinyiko PhiriVerified

Sales Director

RecruitmentSouth AfricaCenturion11 to 50 employees
1.0
19 Apr 2026

Nobody used it and we cancelled

Adoption failed and that is partly on us and partly on the product. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. It may suit a simpler business than ours.

What works

Contact management works.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Response from the vendor22 Apr 2026

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 2 to 5 years
SV

Suresh van WykVerified

Digital Marketing Manager

EducationSouth AfricaPaarlSole trader
5.0
03 Apr 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Sold and supported by the existing Sage partner network. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Live credit limit and stock availability inside the sales record. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
RJ

Riedwaan JoubertVerified

Sales Director

Property and real estateSouth AfricaCenturion201 to 500 employees
4.0
02 Apr 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Sold and supported by the existing Sage partner network. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Orders flow into the Sage back office without a sync job. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
JZ

Johan ZwaneVerified

Business Development Manager

EducationSouth AfricaSandton500 plus employees
4.0
29 Mar 2026

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Live credit limit and stock availability inside the sales record. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Orders flow into the Sage back office without a sync job. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
KS

Kavitha SinghVerified

Founder

RecruitmentSouth AfricaSandton2 to 10 employees
4.0
25 Mar 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Live credit limit and stock availability inside the sales record. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Orders flow into the Sage back office without a sync job. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
RS

Rajesh Smith

Brand Manager

ConstructionSouth AfricaGqeberha500 plus employees
3.0
19 Mar 2026

Good CRM, poor reporting for the price

We use about a third of it and pay for all of it. Live credit limit and stock availability inside the sales record. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

On premises deployment available where cloud is not an option. The interface is clear once you learn it.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Response from the vendor21 Mar 2026

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for 1 to 2 years
GM

Gerhard Maharaj

Account Executive

Information technologySouth AfricaJohannesburg2 to 10 employees
4.0
02 Mar 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

On premises deployment available where cloud is not an option. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
SB

Siyabonga BaloyiVerified

Marketing Manager

TelecommunicationsSouth AfricaPietermaritzburg500 plus employees
5.0
28 Feb 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Sold and supported by the existing Sage partner network. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

On premises deployment available where cloud is not an option. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
Previous1234...11Next

3.7

Overall

from 108 reviews

61% positive24% neutral15% critical

Rating distribution

5
26 of 108
4
40 of 108
3
26 of 108
2
13 of 108
1
3 of 108

Sponsored

Half page advertising slot, 300 by 600