FCFatima Coetzee
Learning and Development Manager
Non profit
South AfricaRustenburg11 to 50 employees
South AfricaRustenburg11 to 50 employees4.0
342 verified reviews
Every published review of Sage Pastel Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
342 reviews match · page 14 of 35
FCFatima Coetzee
Learning and Development Manager
South AfricaRustenburg11 to 50 employeesI have run payroll on four different systems and this is the one I would choose again. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
Complete SARS statutory coverage, maintained for decades. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.
What does not
There is no real HR functionality, so we run a second system.
RRRavi Reddy
HR Officer
South AfricaKlerksdorp201 to 500 employeesThe compliance errors were the problem, and they took too long to acknowledge. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.
What works
It is cheaper than the alternatives.
What does not
Leave accruals did not follow BCEA rules. ETI required manual correction for months. The March year end process was poorly documented.
DNDeon NetshitenzheVerified
Management Accountant
South AfricaJohannesburgSole traderWe run about ninety staff on this and it has not missed a submission. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
The largest pool of trained operators in the country. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.
What does not
There is no real HR functionality, so we run a second system.
MVMpho van WykVerified
Payroll Administrator
South AfricaKlerksdorpSole traderWe use maybe sixty percent of what we pay for. The largest pool of trained operators in the country. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.
What works
Complete SARS statutory coverage, maintained for decades. Statutory outputs are correct.
What does not
Support queues get long towards month end. No bargaining council support.
NINokuthula IsaacsVerified
General Manager
South AfricaRichards Bay201 to 500 employeesIt was sold as suitable for wage staff. It is not. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.
What works
It is cheaper than the alternatives.
What does not
Support could not explain their own statutory outputs. ETI required manual correction for months. The March year end process was poorly documented.
TVTebogo van WykVerified
Audit Manager
South AfricaRichards Bay51 to 200 employeesI have run payroll on four different systems and this is the one I would choose again. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
Runs locally, so month end is not a connectivity risk. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.
What does not
The interface takes a while for a new administrator.
VNVikash Netshitenzhe
Bookkeeper
South AfricaRandburg2 to 10 employeesThe tax year end is what convinced me. Nothing broke. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
Strong multi company handling for practices. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.
What does not
The interface takes a while for a new administrator.
FWFatima WindvogelVerified
Founder
South AfricaVereeniging500 plus employeesThe tax year end is what convinced me. Nothing broke. Strong multi company handling for practices. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
The largest pool of trained operators in the country. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.
What does not
The interface takes a while for a new administrator.
NZNeo ZwaneVerified
Chief Executive Officer
BotswanaBotswanaSole traderI have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
Runs locally, so month end is not a connectivity risk. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.
What does not
Reporting outside the statutory pack is thin.
MPMegan PretoriusVerified
Payroll Manager
South AfricaRustenburg201 to 500 employeesI have run payroll on four different systems and this is the one I would choose again. Strong multi company handling for practices. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
The largest pool of trained operators in the country. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.
What does not
The interface takes a while for a new administrator.