PZPriya Zwane
Financial Manager
Accounting
South AfricaVereeniging500 plus employees
South AfricaVereeniging500 plus employees4.0
342 verified reviews
Every published review of Sage Pastel Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
342 reviews match · page 20 of 35
PZPriya Zwane
Financial Manager
South AfricaVereeniging500 plus employeesThe tax year end is what convinced me. Nothing broke. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.
What works
Strong multi company handling for practices. Support answers in South African hours and understands the question. The ACB file imports into our bank without a support call.
What does not
The interface takes a while for a new administrator.
VNVhutshilo NgcoboVerified
HR Manager
South AfricaJohannesburg500 plus employeesThe tax year end is what convinced me. Nothing broke. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
The largest pool of trained operators in the country. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.
What does not
Reporting outside the statutory pack is thin.
DTDeon TaylorVerified
Chief Executive Officer
South AfricaSandton500 plus employeesWe run about ninety staff on this and it has not missed a submission. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
The largest pool of trained operators in the country. The ACB file imports into our bank without a support call. ETI is calculated on the sliding scale and shows its working.
What does not
Reporting outside the statutory pack is thin.
PMPhumzile MahlanguVerified
Payroll and Benefits Officer
South AfricaCenturion11 to 50 employeesI have run payroll on four different systems and this is the one I would choose again. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
Complete SARS statutory coverage, maintained for decades. IRP5 files validated in e@syFile without a single rejection. The ACB file imports into our bank without a support call.
What does not
The interface takes a while for a new administrator.
BBBradley ButheleziVerified
HR and Payroll Manager
BotswanaBotswana51 to 200 employeesThe tax year end is what convinced me. Nothing broke. Strong multi company handling for practices. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.
What works
Strong multi company handling for practices. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.
What does not
Reporting outside the statutory pack is thin.
SNShireen NaidooVerified
Debtors Manager
South AfricaJohannesburg500 plus employeesThe tax year end is what convinced me. Nothing broke. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.
What works
The largest pool of trained operators in the country. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.
What does not
The interface takes a while for a new administrator.
KCKabelo CeleVerified
Industrial Relations Manager
South AfricaMidrand500 plus employeesIt was sold as suitable for wage staff. It is not. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.
What works
It is cheaper than the alternatives.
What does not
Leave accruals did not follow BCEA rules. ETI required manual correction for months. Support could not explain their own statutory outputs.
NMNaresh MaharajVerified
Wages Clerk
South AfricaPolokwane51 to 200 employeesI have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.
What works
Strong multi company handling for practices. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.
What does not
Reporting outside the statutory pack is thin.
PMPhumzile MahlanguVerified
Payroll Manager
South AfricaPietermaritzburg51 to 200 employeesIt works. It is not enjoyable, but payroll rarely is. Runs locally, so month end is not a connectivity risk. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.
What works
Strong multi company handling for practices. Per employee pricing is fair for a small team.
What does not
The reporting cannot break cost down by department. Wage and shift payroll is weaker than salaried.
JMJames MthembuVerified
Talent Acquisition Lead
South AfricaRichards Bay2 to 10 employeesIt works. It is not enjoyable, but payroll rarely is. Complete SARS statutory coverage, maintained for decades. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.
What works
Complete SARS statutory coverage, maintained for decades. Setup was straightforward.
What does not
Support queues get long towards month end. No bargaining council support.