CAChantelle AndersonVerified
Payroll and Benefits Officer
Construction
South AfricaWitbankSole trader
South AfricaWitbankSole trader2.0
231 verified reviews
Every published review of Sage Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
231 reviews match · page 16 of 24
CAChantelle AndersonVerified
Payroll and Benefits Officer
South AfricaWitbankSole traderThe compliance errors were the problem, and they took too long to acknowledge. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.
What works
The payslip layout is clean.
What does not
ETI required manual correction for months. Leave accruals did not follow BCEA rules. The March year end process was poorly documented.
Response from the vendor03 Feb 2025
Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.
RGRiedwaan GovenderVerified
HR Officer
South AfricaJohannesburg201 to 500 employeesWe switched after our previous provider got an ETI calculation wrong. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
Per employee pricing that scales with headcount. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.
What does not
Reporting outside the statutory pack is thin.
SSStefan SinghVerified
Senior Payroll Consultant
South AfricaSomerset West51 to 200 employeesThe tax year end is what convinced me. Nothing broke. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
Posts straight into Sage Accounting with no export step. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.
What does not
There is no real HR functionality, so we run a second system.
NCNkosinathi Cele
Wages Clerk
South AfricaNelspruit2 to 10 employeesIt works. It is not enjoyable, but payroll rarely is. The Sage compliance engine without a local installation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.
What works
Per employee pricing that scales with headcount. Statutory outputs are correct.
What does not
Support queues get long towards month end. No bargaining council support.
CJClaire JacobsVerified
Learning and Development Manager
NigeriaNigeria201 to 500 employeesI have run payroll on four different systems and this is the one I would choose again. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
Per employee pricing that scales with headcount. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.
What does not
Reporting outside the statutory pack is thin.
DMDeon MashabaVerified
Financial Manager
South AfricaJohannesburg51 to 200 employeesWe run about ninety staff on this and it has not missed a submission. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
Per employee pricing that scales with headcount. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.
What does not
Reporting outside the statutory pack is thin.
SMSibusiso MokoenaVerified
Payroll Administrator
South AfricaDurbanSole traderWe switched after our previous provider got an ETI calculation wrong. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
The Sage compliance engine without a local installation. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.
What does not
The interface takes a while for a new administrator.
MPMbali PillayVerified
Wages Clerk
South AfricaMidrand2 to 10 employeesWe switched after our previous provider got an ETI calculation wrong. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
Backed by the largest accounting software vendor in the market. Support answers in South African hours and understands the question. The ACB file imports into our bank without a support call.
What does not
The interface takes a while for a new administrator.
ACAnke CupidoVerified
Owner
South AfricaPietermaritzburg11 to 50 employeesThe compliance errors were the problem, and they took too long to acknowledge. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.
What works
It is cheaper than the alternatives.
What does not
The March year end process was poorly documented. ETI required manual correction for months. Leave accruals did not follow BCEA rules.
FDFaizel DavidsVerified
Payroll Administrator
South AfricaStellenboschSole traderThe compliance errors were the problem, and they took too long to acknowledge. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.
What works
It is cheaper than the alternatives.
What does not
Support could not explain their own statutory outputs. The March year end process was poorly documented. ETI required manual correction for months.