231 verified reviews
Every published review of Sage Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
231 reviews match · page 17 of 24
EMElmarie Molefe
Creditors Clerk
South AfricaEast London51 to 200 employeesWe had to rebuild two EMP501 submissions by hand. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. It may suit a simpler business than ours.
What works
It is cheaper than the alternatives.
What does not
Support could not explain their own statutory outputs. ETI required manual correction for months. The March year end process was poorly documented.
PJPieter JonesVerified
HR Director
South AfricaBloemfontein500 plus employeesWe switched after our previous provider got an ETI calculation wrong. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
The Sage compliance engine without a local installation. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.
What does not
There is no real HR functionality, so we run a second system.
NANokuthula Adams
Partner
South AfricaSomerset West2 to 10 employeesThe tax year end is what convinced me. Nothing broke. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.
What works
The Sage compliance engine without a local installation. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.
What does not
There is no real HR functionality, so we run a second system.
COChristiaan OctoberVerified
Payroll Administrator
South AfricaStellenbosch500 plus employeesWe run about ninety staff on this and it has not missed a submission. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.
What works
Backed by the largest accounting software vendor in the market. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.
What does not
There is no real HR functionality, so we run a second system.
RNRhulani NgcoboVerified
Group Financial Manager
South AfricaDurban2 to 10 employeesWe run about ninety staff on this and it has not missed a submission. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
The Sage compliance engine without a local installation. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.
What does not
The interface takes a while for a new administrator.
NFNirvana Fletcher
Payroll Administrator
South AfricaPaarl500 plus employeesWe run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.
What works
Per employee pricing that scales with headcount. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.
What does not
Reporting outside the statutory pack is thin.
NMNkateko MalekaVerified
Owner
South AfricaRandburgSole traderWe run about ninety staff on this and it has not missed a submission. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.
What works
Backed by the largest accounting software vendor in the market. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.
What does not
The interface takes a while for a new administrator.
IAIlze AbrahamsVerified
Owner
South AfricaRandburgSole traderWe use maybe sixty percent of what we pay for. The Sage compliance engine without a local installation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.
What works
The Sage compliance engine without a local installation. Setup was straightforward.
What does not
No bargaining council support. Support queues get long towards month end.
AHAshwin HendricksVerified
HR Officer
South AfricaVereeniging2 to 10 employeesThe tax year end is what convinced me. Nothing broke. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.
What works
Backed by the largest accounting software vendor in the market. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.
What does not
Reporting outside the statutory pack is thin.
RMRavi MabasoVerified
HR and Payroll Manager
South AfricaPretoriaSole traderWe use maybe sixty percent of what we pay for. Backed by the largest accounting software vendor in the market. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.
What works
The Sage compliance engine without a local installation. Per employee pricing is fair for a small team.
What does not
Wage and shift payroll is weaker than salaried. No bargaining council support.
