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358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

358 reviews match · page 26 of 36

NS

Nkosinathi September

Financial Director

Food and beverageSouth AfricaPietermaritzburg51 to 200 employees
5.0
01 Jan 2025

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

ETI calculated correctly, with the working shown. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
PC

Priya ChettyVerified

HR Director

HospitalitySouth AfricaSandton2 to 10 employees
5.0
29 Dec 2024

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
LK

Lungile KannemeyerVerified

Practice Manager

Security servicesSouth AfricaGqeberha11 to 50 employees
5.0
29 Dec 2024

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing with no minimum. Employee self service cut payslip queries almost to zero. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
SS

Sipho SinghVerified

HR Director

ConstructionSouth AfricaCape Town201 to 500 employees
5.0
19 Dec 2024

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Every SARS submission handled without a consultant. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
KS

Kavitha SinghVerified

Employment Equity Officer

Property and real estateSouth AfricaPietermaritzburg11 to 50 employees
4.0
16 Dec 2024

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

South African support desk that answers in South African hours. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
AR

Andrew RamavhoyaVerified

General Manager

EngineeringSouth AfricaRandburg51 to 200 employees
5.0
15 Dec 2024

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Every SARS submission handled without a consultant. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
AS

Ashley SwanepoelVerified

Founder

EngineeringSouth AfricaRandburg51 to 200 employees
5.0
15 Dec 2024

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Per employee pricing with no minimum. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
EC

Elmarie CeleVerified

Wages Clerk

Security servicesSouth AfricaPaarl500 plus employees
5.0
11 Dec 2024

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Per employee pricing with no minimum. BCEA leave accruals are right without configuration. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
MN

Michael Ngcobo

Learning and Development Manager

EducationSouth AfricaRandburg2 to 10 employees
4.0
11 Dec 2024

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

ETI calculated correctly, with the working shown. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
MD

Mpho DavidsVerified

HR and Payroll Manager

Security servicesSouth AfricaGqeberha201 to 500 employees
4.0
06 Dec 2024

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

South African support desk that answers in South African hours. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
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4.4

Overall

from 358 reviews

89% positive8% neutral3% critical

Rating distribution

5
205 of 358
4
115 of 358
3
28 of 358
2
7 of 358
1
3 of 358

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