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358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

358 reviews match · page 28 of 36

CJ

Craig Jones

Founder

RetailSouth AfricaBloemfontein201 to 500 employees
5.0
29 Oct 2024

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

ETI calculated correctly, with the working shown. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
PV

Phumzile Venter

Payroll Administrator

HospitalitySouth AfricaJohannesburgSole trader
5.0
29 Oct 2024

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Every SARS submission handled without a consultant. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
VV

Vhutshilo Venter

Financial Manager

Motor tradeSouth AfricaVereenigingSole trader
5.0
23 Oct 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
BS

Bongani SitholeVerified

Wages Clerk

Information technologySouth AfricaVereeniging201 to 500 employees
4.0
23 Oct 2024

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
SN

Shireen NdlovuVerified

Partner

Property and real estateSouth AfricaPretoria500 plus employees
5.0
21 Oct 2024

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
RB

Rendani ButheleziVerified

HR Manager

Legal servicesSouth AfricaPietermaritzburg51 to 200 employees
4.0
16 Oct 2024

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

ETI calculated correctly, with the working shown. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
PH

Pieter HlungwaniVerified

General Manager

AccountingSouth AfricaPolokwane2 to 10 employees
5.0
13 Oct 2024

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
KJ

Kirsten JonesVerified

HR Business Partner

ConstructionSouth AfricaEast London11 to 50 employees
3.0
13 Oct 2024

Correct outputs, unhelpful reporting

Compliance side is solid, the day to day is more of a slog than it should be. South African support desk that answers in South African hours. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Every SARS submission handled without a consultant. Payslips are clear and employees understand them.

What does not

No bargaining council support. Support queues get long towards month end.

Used for more than 5 years
YB

Yashika BennettVerified

Employment Equity Officer

RetailSouth AfricaKlerksdorp2 to 10 employees
4.0
29 Sept 2024

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

South African support desk that answers in South African hours. BCEA leave accruals are right without configuration. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
JJ

Johan JoubertVerified

Debtors Manager

Non profitSouth AfricaCenturion201 to 500 employees
4.0
24 Sept 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
Previous1...272829...36Next

4.4

Overall

from 358 reviews

89% positive8% neutral3% critical

Rating distribution

5
205 of 358
4
115 of 358
3
28 of 358
2
7 of 358
1
3 of 358

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