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358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

358 reviews match · page 29 of 36

AN

Andrew Netshitenzhe

HR and Payroll Manager

Mining servicesSouth AfricaSomerset West500 plus employees
5.0
20 Sept 2024

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

ETI calculated correctly, with the working shown. Support answers in South African hours and understands the question. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
MS

Musa SwanepoelVerified

Talent Acquisition Lead

Wholesale and distributionSouth AfricaPaarl11 to 50 employees
4.0
20 Sept 2024

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

South African support desk that answers in South African hours. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
MN

Mpho NgcoboVerified

Employment Equity Officer

Mining servicesSouth AfricaPietermaritzburgSole trader
5.0
18 Sept 2024

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing with no minimum. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
AN

Annelize NkunaVerified

Talent Acquisition Lead

EducationSouth AfricaKimberley11 to 50 employees
5.0
13 Sept 2024

Our IRP5 files validated in e@syFile first time

We run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

ETI calculated correctly, with the working shown. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
KZ

Kevin ZuluVerified

Payroll Administrator

Wholesale and distributionSouth AfricaGqeberhaSole trader
2.0
13 Sept 2024

ETI was calculated wrong for eight months

It was sold as suitable for wage staff. It is not. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

Support could not explain their own statutory outputs. Leave accruals did not follow BCEA rules. The March year end process was poorly documented.

Used for less than 6 months
DN

Dineo NkunaVerified

Founder

Non profitSouth AfricaRichards Bay51 to 200 employees
5.0
02 Sept 2024

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
OJ

Ofentse JacobsVerified

Payroll and Benefits Officer

TelecommunicationsSouth AfricaPaarl500 plus employees
5.0
28 Aug 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Per employee pricing with no minimum. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
CW

Chantelle WindvogelVerified

Founder

Food and beverageSouth AfricaMidrand201 to 500 employees
4.0
24 Aug 2024

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Per employee pricing with no minimum. BCEA leave accruals are right without configuration. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
KA

Khanyisile ArendseVerified

Audit Manager

AgricultureSouth AfricaSandton51 to 200 employees
5.0
12 Aug 2024

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

South African support desk that answers in South African hours. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
NR

Nosipho RadebeVerified

Employment Equity Officer

RecruitmentSouth AfricaPolokwane11 to 50 employees
5.0
09 Aug 2024

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

South African support desk that answers in South African hours. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
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4.4

Overall

from 358 reviews

89% positive8% neutral3% critical

Rating distribution

5
205 of 358
4
115 of 358
3
28 of 358
2
7 of 358
1
3 of 358

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