358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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358 reviews match · page 31 of 36

Faizel BothaVerified

People Operations Lead

Information technology

Randburg201 to 500 employees

5.0

24 May 2024

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

South African support desk that answers in South African hours. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Rhulani MabasoVerified

Partner

Professional consulting

Witbank2 to 10 employees

5.0

23 May 2024

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

South African support desk that answers in South African hours. EMP201 and EMP501 submissions have been correct every period. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Riedwaan Kruger

Bookkeeper

Professional consulting

Rustenburg201 to 500 employees

4.0

23 May 2024

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Stefan TaylorVerified

Payroll Administrator

Legal services

CenturionSole trader

4.0

04 May 2024

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing with no minimum. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Phumzile Taylor

Chief Executive Officer

Non profit

Polokwane500 plus employees

5.0

03 May 2024

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

South African support desk that answers in South African hours. EMP201 and EMP501 submissions have been correct every period. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Vikash HlungwaniVerified

Talent Acquisition Lead

Insurance

Randburg201 to 500 employees

5.0

01 May 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Every SARS submission handled without a consultant. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Rajesh KannemeyerVerified

Payroll and Benefits Officer

Information technology

Vereeniging11 to 50 employees

5.0

27 Apr 2024

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Every SARS submission handled without a consultant. BCEA leave accruals are right without configuration. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Mandla Erasmus

General Manager

Hospitality

Vereeniging2 to 10 employees

5.0

25 Apr 2024

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Kirsten AndersonVerified

Payroll and Benefits Officer

Accounting

Gqeberha51 to 200 employees

4.0

04 Apr 2024

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

South African support desk that answers in South African hours. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Claire Zwane

Industrial Relations Manager

Accounting

Pretoria2 to 10 employees

5.0

18 Mar 2024

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Every SARS submission handled without a consultant. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

358 verified reviews

We switched after our previous provider got an ETI calculation wrong. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Kirsten AndersonVerified

Payroll and Benefits Officer

Accounting

Gqeberha51 to 200 employees

4.0

04 Apr 2024

Leave finally follows the BCEA without a spreadsheet

What works

South African support desk that answers in South African hours. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Claire Zwane

Industrial Relations Manager

Accounting

Pretoria2 to 10 employees

5.0

18 Mar 2024

Payroll stopped being the worst week of the month

What works

Every SARS submission handled without a consultant. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.