358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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358 reviews match · page 32 of 36

Cheslyn AbrahamsVerified

Payroll and Benefits Officer

Legal services

East LondonSole trader

4.0

12 Mar 2024

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

ETI calculated correctly, with the working shown. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Themba Swanepoel

Payroll Manager

Mining services

Somerset West201 to 500 employees

5.0

08 Mar 2024

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Chantelle SekhukhuneVerified

HR and Payroll Manager

Marketing and advertising

Midrand2 to 10 employees

5.0

06 Mar 2024

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

South African support desk that answers in South African hours. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Katlego CeleVerified

Payroll Manager

Logistics and transport

Durban201 to 500 employees

5.0

05 Mar 2024

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Palesa ButheleziVerified

General Manager

Recruitment

Midrand2 to 10 employees

5.0

27 Feb 2024

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

ETI calculated correctly, with the working shown. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Retha RadebeVerified

Senior Payroll Consultant

Logistics and transport

Somerset West201 to 500 employees

5.0

25 Feb 2024

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Zaida Titus

Managing Director

Financial services

Gqeberha51 to 200 employees

5.0

17 Feb 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Every SARS submission handled without a consultant. Support answers in South African hours and understands the question. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Christiaan SeptemberVerified

Debtors Manager

Security services

PolokwaneSole trader

5.0

16 Feb 2024

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Every SARS submission handled without a consultant. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Nonhlanhla AndersonVerified

General Manager

Agriculture

Zimbabwe201 to 500 employees

3.0

16 Feb 2024

Does what it must, nothing more

Compliance side is solid, the day to day is more of a slog than it should be. Per employee pricing with no minimum. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Every SARS submission handled without a consultant. Payslips are clear and employees understand them.

What does not

The reporting cannot break cost down by department. No bargaining council support.

Dineo TitusVerified

Wages Clerk

Hospitality

Somerset West51 to 200 employees

5.0

14 Feb 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

358 verified reviews

What works

South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.