358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

358 reviews match · page 8 of 36

Yusuf BennettVerified

Creditors Clerk

Construction

JohannesburgSole trader

4.0

07 May 2026

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. EMP201 and EMP501 submissions have been correct every period. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Nadia September

Payroll Administrator

Information technology

Bloemfontein11 to 50 employees

3.0

07 May 2026

Does what it must, nothing more

Compliance side is solid, the day to day is more of a slog than it should be. Every SARS submission handled without a consultant. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

ETI calculated correctly, with the working shown. Per employee pricing is fair for a small team.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.

Megan Maharaj

Creditors Clerk

Manufacturing

Witbank11 to 50 employees

1.0

07 May 2026

Bargaining council rules were never supported properly

The compliance errors were the problem, and they took too long to acknowledge. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. Test it hard during the trial with real volume before committing.

What works

The payslip layout is clean.

What does not

Leave accruals did not follow BCEA rules. The March year end process was poorly documented. ETI required manual correction for months.

Ayanda Ramaphosa

Bookkeeper

Engineering

Kimberley11 to 50 employees

5.0

04 May 2026

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

ETI calculated correctly, with the working shown. Support answers in South African hours and understands the question. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Nomsa NkunaVerified

Industrial Relations Manager

Healthcare

George51 to 200 employees

5.0

01 May 2026

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Every SARS submission handled without a consultant. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Francois MolefeVerified

Managing Director

Construction

Nelspruit201 to 500 employees

5.0

30 Apr 2026

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

ETI calculated correctly, with the working shown. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Kavitha JacobsVerified

Chief Executive Officer

Marketing and advertising

KlerksdorpSole trader

4.0

28 Apr 2026

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

South African support desk that answers in South African hours. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Denise SwanepoelVerified

Payroll and Benefits Officer

Healthcare

Richards Bay2 to 10 employees

5.0

27 Apr 2026

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Every SARS submission handled without a consultant. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Lerato SwanepoelVerified

Audit Manager

Telecommunications

PietermaritzburgSole trader

5.0

26 Apr 2026

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

ETI calculated correctly, with the working shown. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Zaida CupidoVerified

Financial Director

Information technology

GqeberhaSole trader

5.0

26 Apr 2026

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Per employee pricing with no minimum. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

358 verified reviews

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Per employee pricing with no minimum. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.