224 verified reviews

Zoho Books reviews

Every published review of Zoho Books, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Retha MthembuVerified

Audit Manager

Accounting

Stellenbosch500 plus employees

4.0

15 Jul 2026

Solid, boring, and that is exactly what I wanted

We moved across from a desktop package eighteen months ago and I would not go back. A free plan that is genuinely usable, not a demo. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A free plan that is genuinely usable, not a demo. Multi currency handling is genuinely correct on unrealised gains. Our accountant has their own login at no extra cost.

What does not

The interface has not aged well.

Nirvana SekhukhuneVerified

Management Accountant

Hospitality

Richards Bay201 to 500 employees

4.0

15 Jul 2026

Reconciliation went from a week to an afternoon

After two years I can say the reconciliation time saving is real and it is significant. Built in client portal at no extra cost. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A free plan that is genuinely usable, not a demo. Invoices go out looking professional with no design work. Our accountant has their own login at no extra cost.

What does not

The interface has not aged well.

Sarisha Mokoena

Debtors Manager

Food and beverage

Johannesburg500 plus employees

2.0

14 Jul 2026

Not built for a South African VAT vendor

We committed to this on a recommendation and I regret not testing it properly first. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

It is inexpensive.

What does not

Bank feed failures went unresolved for weeks. Migration lost historical detail we needed for the audit. The VAT handling required constant manual correction.

Fatima NdlovuVerified

Accountant

Property and real estate

Nelspruit2 to 10 employees

5.0

13 Jul 2026

Our bookkeeper got two days a month back

Our practice put four clients on this before we moved our own business across. A free plan that is genuinely usable, not a demo. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

The most functionality per rand in the category by a wide margin. Our accountant has their own login at no extra cost. Month end close has dropped from six days to two.

What does not

The interface has not aged well.

Anke MokoenaVerified

Debtors Manager

Insurance

Klerksdorp2 to 10 employees

5.0

12 Jul 2026

Does the compliance work without being asked

We moved across from a desktop package eighteen months ago and I would not go back. A free plan that is genuinely usable, not a demo. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

The most functionality per rand in the category by a wide margin. Month end close has dropped from six days to two. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Buhle IsaacsVerified

General Manager

Accounting

Pietermaritzburg2 to 10 employees

5.0

12 Jul 2026

Does the compliance work without being asked

We moved across from a desktop package eighteen months ago and I would not go back. A free plan that is genuinely usable, not a demo. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The most functionality per rand in the category by a wide margin. Our accountant has their own login at no extra cost. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Tinyiko MudauVerified

Operations Director

Healthcare

Sandton51 to 200 employees

4.0

12 Jul 2026

Reconciliation went from a week to an afternoon

I run the books for three related companies and this is the first system that has kept up. Built in client portal at no extra cost. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow engine competitors do not offer at any tier. Invoices go out looking professional with no design work. Month end close has dropped from six days to two.

What does not

Support response times slow noticeably at month end.

Bradley FourieVerified

Warehouse Manager

Financial services

VereenigingSole trader

4.0

07 Jul 2026

VAT season stopped being a crisis

Our practice put four clients on this before we moved our own business across. A workflow engine competitors do not offer at any tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

A workflow engine competitors do not offer at any tier. VAT201 figures come out right without a manual working paper. Our accountant has their own login at no extra cost.

What does not

Inventory is too basic for a stock heavy business.

Mandla ReddyVerified

Warehouse Manager

Security services

Durban51 to 200 employees

4.0

07 Jul 2026

Migration was painful, the result was worth it

After two years I can say the reconciliation time saving is real and it is significant. Built in client portal at no extra cost. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in client portal at no extra cost. VAT201 figures come out right without a manual working paper. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Jaco PetersenVerified

Financial Manager

Logistics and transport

Botswana11 to 50 employees

5.0

05 Jul 2026

Our bookkeeper got two days a month back

We moved across from a desktop package eighteen months ago and I would not go back. Built in client portal at no extra cost. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

A workflow engine competitors do not offer at any tier. Invoices go out looking professional with no design work. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

224 verified reviews

We moved across from a desktop package eighteen months ago and I would not go back. A free plan that is genuinely usable, not a demo. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

The most functionality per rand in the category by a wide margin. Month end close has dropped from six days to two. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Buhle IsaacsVerified

General Manager

Accounting

Pietermaritzburg2 to 10 employees

5.0

12 Jul 2026

Does the compliance work without being asked

We moved across from a desktop package eighteen months ago and I would not go back. A free plan that is genuinely usable, not a demo. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The most functionality per rand in the category by a wide margin. Our accountant has their own login at no extra cost. The audit trail has answered every query our auditors raised.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Tinyiko MudauVerified

Operations Director

Healthcare

Sandton51 to 200 employees

4.0

12 Jul 2026

Reconciliation went from a week to an afternoon

What works

A workflow engine competitors do not offer at any tier. Invoices go out looking professional with no design work. Month end close has dropped from six days to two.

What does not

Support response times slow noticeably at month end.

Bradley FourieVerified

Warehouse Manager

Financial services

VereenigingSole trader

4.0

07 Jul 2026

VAT season stopped being a crisis

What works

A workflow engine competitors do not offer at any tier. VAT201 figures come out right without a manual working paper. Our accountant has their own login at no extra cost.

What does not

Inventory is too basic for a stock heavy business.

Mandla ReddyVerified

Warehouse Manager

Security services

Durban51 to 200 employees

4.0

07 Jul 2026

Migration was painful, the result was worth it

After two years I can say the reconciliation time saving is real and it is significant. Built in client portal at no extra cost. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in client portal at no extra cost. VAT201 figures come out right without a manual working paper. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Jaco PetersenVerified

Financial Manager

Logistics and transport

Botswana11 to 50 employees

5.0

05 Jul 2026

Our bookkeeper got two days a month back

What works

A workflow engine competitors do not offer at any tier. Invoices go out looking professional with no design work. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.