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  1. Home
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  3. Zoho CRM
  4. Reviews

264 verified reviews

Zoho CRM reviews

Every published review of Zoho CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

264 reviews match · page 23 of 27

YS

Yusuf SwanepoelVerified

Chief Operating Officer

HealthcareSouth AfricaWitbank51 to 200 employees
4.0
07 Feb 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Consent and data subject tooling that maps onto POPIA. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
RR

Rajesh RadebeVerified

Creative Director

Property and real estateNamibiaNamibia11 to 50 employees
2.0
06 Feb 2024

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

The mobile app is unreliable on a weak signal. Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it.

Used for more than 5 years
PS

Pieter SeptemberVerified

Head of Revenue

Professional consultingSouth AfricaCenturion500 plus employees
4.0
05 Feb 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Offline capable mobile app for reps between towns. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
LF

Lerato FletcherVerified

Managing Director

ManufacturingSouth AfricaEast London11 to 50 employees
4.0
29 Jan 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
MM

Marisa MahlanguVerified

Regional Sales Manager

TelecommunicationsSouth AfricaRandburgSole trader
4.0
26 Jan 2024

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Billed natively in rand, so the budget does not move with the exchange rate. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Consent and data subject tooling that maps onto POPIA. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
AS

Andre SegwapaVerified

Head of Marketing

TelecommunicationsSouth AfricaGqeberha500 plus employees
5.0
15 Jan 2024

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
WM

Wayne Motaung

Sales Director

Legal servicesSouth AfricaPietermaritzburg201 to 500 employees
4.0
15 Jan 2024

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Consent and data subject tooling that maps onto POPIA. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Workflow automation competitors reserve for enterprise tiers. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
HM

Hendrik MabundaVerified

Creative Director

TelecommunicationsSouth AfricaVereeniging201 to 500 employees
5.0
14 Jan 2024

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Workflow automation competitors reserve for enterprise tiers. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
CN

Cheslyn NelVerified

Business Development Manager

AgricultureSouth AfricaCenturionSole trader
4.0
30 Dec 2023

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Offline capable mobile app for reps between towns. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Offline capable mobile app for reps between towns. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
CM

Craig Maleka

Sales Manager

Security servicesSouth AfricaDurban201 to 500 employees
5.0
29 Dec 2023

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Workflow automation competitors reserve for enterprise tiers. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Billed natively in rand, so the budget does not move with the exchange rate. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
Previous1...222324...27Next

4.2

Overall

from 264 reviews

83% positive13% neutral5% critical

Rating distribution

5
120 of 264
4
98 of 264
3
33 of 264
2
10 of 264
1
3 of 264

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