152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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152 reviews match · page 14 of 16

Lizelle SeptemberVerified

Creative Director

Hospitality

George500 plus employees

5.0

02 Apr 2024

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Built in telephony with automatic call logging and recording. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Tinyiko PillayVerified

Sales Director

Financial services

Midrand201 to 500 employees

4.0

21 Mar 2024

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A free tier good enough for a genuine trial. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Annelize RamaphosaVerified

Chief Operating Officer

Healthcare

Pretoria51 to 200 employees

2.0

18 Mar 2024

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Phumzile MotaungVerified

Digital Marketing Manager

Manufacturing

Klerksdorp11 to 50 employees

5.0

08 Mar 2024

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Contact scoring included rather than sold as a premium tier. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Jenna LombardVerified

Founder

Hospitality

Somerset WestSole trader

4.0

04 Mar 2024

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Kirsten MahlanguVerified

Managing Director

Insurance

Rustenburg51 to 200 employees

4.0

01 Mar 2024

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Nosipho DavidsVerified

Sales Manager

Legal services

Midrand11 to 50 employees

4.0

23 Feb 2024

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Built in telephony with automatic call logging and recording. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Michelle BennettVerified

Partner

Hospitality

Pretoria201 to 500 employees

3.0

12 Feb 2024

Does the basics well, the extras are upsells

It is capable. Getting the team to use it consistently took much longer than the software took to set up. A free tier good enough for a genuine trial. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

A free tier good enough for a genuine trial. Contact and deal management are solid.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Nonhlanhla CupidoVerified

Head of Marketing

Information technology

Rustenburg500 plus employees

5.0

07 Feb 2024

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Karabo JacobsVerified

Sales Director

Engineering

Zimbabwe11 to 50 employees

4.0

07 Feb 2024

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

152 verified reviews

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Nosipho DavidsVerified

Sales Manager

Legal services

Midrand11 to 50 employees

4.0

23 Feb 2024

Worth every rand once the automation was built

What works

Built in telephony with automatic call logging and recording. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Michelle BennettVerified

Partner

Hospitality

Pretoria201 to 500 employees

3.0

12 Feb 2024

Does the basics well, the extras are upsells

What works

A free tier good enough for a genuine trial. Contact and deal management are solid.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Nonhlanhla CupidoVerified

Head of Marketing

Information technology

Rustenburg500 plus employees

5.0

07 Feb 2024

Forecast is within five percent every month

What works

A workflow builder a sales manager can drive unaided. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Karabo JacobsVerified

Sales Director

Engineering

Zimbabwe11 to 50 employees

4.0

07 Feb 2024

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.