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152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

152 reviews match · page 3 of 16

WP

Willem PetersenVerified

Owner

Motor tradeSouth AfricaPretoriaSole trader
3.0
21 Jun 2026

Does the basics well, the extras are upsells

It is capable. Getting the team to use it consistently took much longer than the software took to set up. A free tier good enough for a genuine trial. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

A workflow builder a sales manager can drive unaided. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Used for less than 6 months
NK

Nadia KrugerVerified

Inside Sales Lead

Security servicesSouth AfricaGeorgeSole trader
5.0
20 Jun 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
MS

Marisa September

Digital Marketing Manager

Logistics and transportSouth AfricaEast London51 to 200 employees
5.0
16 Jun 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

A free tier good enough for a genuine trial. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
DB

Deven BaloyiVerified

Marketing Manager

RetailSouth AfricaPretoriaSole trader
4.0
12 Jun 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

A workflow builder a sales manager can drive unaided. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
HR

Hendrik RamavhoyaVerified

Regional Sales Manager

Mining servicesSouth AfricaRandburg51 to 200 employees
5.0
09 Jun 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
TD

Thandiwe du PlessisVerified

Marketing Manager

Legal servicesSouth AfricaKimberley51 to 200 employees
4.0
04 Jun 2026

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
BM

Bongani MahlanguVerified

Partner

Financial servicesSouth AfricaNelspruit11 to 50 employees
3.0
04 Jun 2026

Does the basics well, the extras are upsells

Fine product, and the dollar billing makes the budget conversation annoying. Contact scoring included rather than sold as a premium tier. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Contact scoring included rather than sold as a premium tier. Setup was fast.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Used for 2 to 5 years
SR

Sunette RamavhoyaVerified

Owner

Security servicesSouth AfricaVereenigingSole trader
5.0
31 May 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
AJ

Anke JacobsVerified

Head of Marketing

Legal servicesSouth AfricaGeorge2 to 10 employees
3.0
29 May 2026

Capable, but the team resisted it for months

Fine product, and the dollar billing makes the budget conversation annoying. A workflow builder a sales manager can drive unaided. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Built in telephony with automatic call logging and recording. Setup was fast.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Used for more than 5 years
WC

Willem CupidoVerified

Head of Revenue

Motor tradeSouth AfricaBloemfontein11 to 50 employees
5.0
25 May 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Contact scoring included rather than sold as a premium tier. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
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4.0

Overall

from 152 reviews

75% positive17% neutral8% critical

Rating distribution

5
55 of 152
4
59 of 152
3
26 of 152
2
10 of 152
1
2 of 152

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