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302 verified reviews

HubSpot reviews

Every published review of HubSpot, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

302 reviews match · page 20 of 31

NR

Nicola Roberts

Business Development Manager

Financial servicesSouth AfricaGeorge11 to 50 employees
5.0
28 Mar 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Sales teams adopt it voluntarily, which is rare. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
ZC

Zaida ChettyVerified

Partner

Information technologySouth AfricaDurban11 to 50 employees
3.0
13 Mar 2025

Fine once we stopped trying to use everything

Fine product, and the dollar billing makes the budget conversation annoying. Sales teams adopt it voluntarily, which is rare. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Sales teams adopt it voluntarily, which is rare. Setup was fast.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Used for 6 to 12 months
SM

Shalini MalekaVerified

Inside Sales Lead

ManufacturingSouth AfricaSomerset West11 to 50 employees
3.0
07 Mar 2025

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Sales teams adopt it voluntarily, which is rare. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

The most generous genuine free tier in business software. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Response from the vendor09 Mar 2025

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for 1 to 2 years
AF

Achmat FortuinVerified

Regional Sales Manager

EducationSouth AfricaRichards BaySole trader
1.0
02 Mar 2025

Implementation quote doubled after we signed

The tier we needed turned out to cost three times the tier we were quoted. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Response from the vendor15 Mar 2025

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for more than 5 years
BP

Bongani PhiriVerified

Creative Director

RecruitmentSouth AfricaKimberley11 to 50 employees
4.0
26 Feb 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Excellent free education and certification content. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
LN

Lerato NgcoboVerified

Marketing Manager

EngineeringZambiaZambia500 plus employees
5.0
15 Feb 2025

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Sales teams adopt it voluntarily, which is rare. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
ND

Nkosinathi du PlessisVerified

Sales Manager

RetailSouth AfricaBloemfontein500 plus employees
5.0
13 Feb 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Sales teams adopt it voluntarily, which is rare. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
WR

Wayne ReddyVerified

General Manager

RetailSouth AfricaSandton201 to 500 employees
3.0
13 Feb 2025

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. The most generous genuine free tier in business software. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Sales teams adopt it voluntarily, which is rare. Setup was fast.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Response from the vendor16 Feb 2025

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for 1 to 2 years
FV

Fatima VenterVerified

Head of Marketing

RetailSouth AfricaEast London11 to 50 employees
4.0
09 Feb 2025

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Excellent free education and certification content. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Sales teams adopt it voluntarily, which is rare. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
HM

Hlengiwe MokoenaVerified

Studio Manager

ConstructionSouth AfricaBloemfontein51 to 200 employees
5.0
06 Feb 2025

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Excellent free education and certification content. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
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4.3

Overall

from 302 reviews

84% positive11% neutral4% critical

Rating distribution

5
147 of 302
4
108 of 302
3
34 of 302
2
10 of 302
1
3 of 302

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