302 verified reviews

HubSpot reviews

Every published review of HubSpot, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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302 reviews match · page 21 of 31

Cheslyn NgcoboVerified

Creative Director

Marketing and advertising

CenturionSole trader

5.0

05 Feb 2025

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Marketing and sales in one database when you run both. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Boitumelo SeptemberVerified

Creative Director

Non profit

George500 plus employees

4.0

31 Jan 2025

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Excellent free education and certification content. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The most generous genuine free tier in business software. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Naresh HendricksVerified

Head of Revenue

Education

Richards BaySole trader

5.0

19 Jan 2025

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Sales teams adopt it voluntarily, which is rare. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Refilwe Fortuin

Partner

Accounting

Kimberley500 plus employees

4.0

19 Jan 2025

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Excellent free education and certification content. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Shalini BothaVerified

Regional Sales Manager

Recruitment

Richards Bay500 plus employees

5.0

14 Jan 2025

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Sales teams adopt it voluntarily, which is rare. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Zaida MokoenaVerified

Chief Executive Officer

Agriculture

VereenigingSole trader

4.0

11 Jan 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Excellent free education and certification content. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Yashika Erasmus

Regional Sales Manager

Accounting

Cape Town51 to 200 employees

3.0

08 Jan 2025

Good CRM, poor reporting for the price

Fine product, and the dollar billing makes the budget conversation annoying. Marketing and sales in one database when you run both. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Sales teams adopt it voluntarily, which is rare. The interface is clear once you learn it.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Shireen IsaacsVerified

Account Executive

Mining services

Zambia11 to 50 employees

5.0

01 Jan 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The most generous genuine free tier in business software. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

James RamavhoyaVerified

Brand Manager

Marketing and advertising

Rustenburg201 to 500 employees

2.0

30 Dec 2024

Mobile app is unusable in poor signal

Adoption failed and that is partly on us and partly on the product. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Fatima FourieVerified

Owner

Agriculture

Rustenburg2 to 10 employees

5.0

28 Dec 2024

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Marketing and sales in one database when you run both. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

302 verified reviews

What works

Marketing and sales in one database when you run both. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.