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302 verified reviews

HubSpot reviews

Every published review of HubSpot, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

302 reviews match · page 22 of 31

DD

David Dlamini

Chief Operating Officer

InsuranceSouth AfricaPaarl201 to 500 employees
3.0
19 Dec 2024

Fine once we stopped trying to use everything

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Sales teams adopt it voluntarily, which is rare. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Sales teams adopt it voluntarily, which is rare. The interface is clear once you learn it.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Used for less than 6 months
CW

Cheslyn WindvogelVerified

Sales Manager

ManufacturingSouth AfricaPietermaritzburg201 to 500 employees
4.0
18 Dec 2024

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Sales teams adopt it voluntarily, which is rare. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
RM

Rebecca MudauVerified

Head of Marketing

Food and beverageSouth AfricaRandburg500 plus employees
4.0
14 Dec 2024

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Sales teams adopt it voluntarily, which is rare. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
DT

Denise TaylorVerified

Sales Manager

ConstructionSouth AfricaCenturion11 to 50 employees
4.0
14 Nov 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Excellent free education and certification content. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
RM

Refilwe MaharajVerified

Sales Manager

Mining servicesSouth AfricaCape Town500 plus employees
5.0
07 Nov 2024

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The most generous genuine free tier in business software. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
DS

Danielle SeptemberVerified

Founder

Motor tradeSouth AfricaSomerset West11 to 50 employees
4.0
03 Nov 2024

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Excellent free education and certification content. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The most generous genuine free tier in business software. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
RV

Ravi Venter

Inside Sales Lead

ManufacturingSouth AfricaEast London2 to 10 employees
5.0
01 Nov 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Excellent free education and certification content. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
TL

Tracy LombardVerified

Digital Marketing Manager

RetailSouth AfricaGeorgeSole trader
5.0
01 Nov 2024

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Excellent free education and certification content. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
PJ

Phumzile JoubertVerified

Chief Operating Officer

InsuranceSouth AfricaNelspruit51 to 200 employees
3.0
26 Oct 2024

Good CRM, poor reporting for the price

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Marketing and sales in one database when you run both. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Marketing and sales in one database when you run both. Contact and deal management are solid.

What does not

Support escalation is slow on technical issues. Reporting is limited without moving up a tier.

Response from the vendor28 Oct 2024

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for more than 5 years
RS

Retha SegwapaVerified

Brand Manager

Wholesale and distributionSouth AfricaSomerset West201 to 500 employees
3.0
25 Oct 2024

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Marketing and sales in one database when you run both. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Excellent free education and certification content. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Used for 1 to 2 years
Previous1...212223...31Next

4.3

Overall

from 302 reviews

84% positive11% neutral4% critical

Rating distribution

5
147 of 302
4
108 of 302
3
34 of 302
2
10 of 302
1
3 of 302

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