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302 verified reviews

HubSpot reviews

Every published review of HubSpot, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

302 reviews match · page 26 of 31

CS

Craig Solomons

Owner

ConstructionSouth AfricaEast London201 to 500 employees
3.0
04 Jun 2024

Exchange rate makes budgeting a yearly argument

We use about a third of it and pay for all of it. Excellent free education and certification content. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Sales teams adopt it voluntarily, which is rare. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Response from the vendor12 Jun 2024

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for 1 to 2 years
SJ

Sibusiso JacobsVerified

Owner

InsuranceSouth AfricaRandburg500 plus employees
3.0
30 May 2024

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. The most generous genuine free tier in business software. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Excellent free education and certification content. Setup was fast.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Used for 2 to 5 years
IT

Ilze TaylorVerified

Owner

ManufacturingSouth AfricaRustenburg201 to 500 employees
4.0
29 May 2024

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The most generous genuine free tier in business software. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
NN

Nonhlanhla NdlovuVerified

Brand Manager

Legal servicesSouth AfricaPretoria500 plus employees
5.0
21 May 2024

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Sales teams adopt it voluntarily, which is rare. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
SR

Sarah Roberts

Owner

Logistics and transportSouth AfricaPretoria11 to 50 employees
5.0
17 May 2024

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The most generous genuine free tier in business software. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
BM

Bradley MaharajVerified

Key Accounts Manager

Legal servicesSouth AfricaPietermaritzburg2 to 10 employees
4.0
08 May 2024

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Marketing and sales in one database when you run both. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
LM

Lerato MashabaVerified

Head of Marketing

Marketing and advertisingSouth AfricaRichards Bay500 plus employees
3.0
06 May 2024

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. The most generous genuine free tier in business software. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Sales teams adopt it voluntarily, which is rare. Setup was fast.

What does not

The interface is dense for a new user. There is no local accounting integration without Zapier.

Used for more than 5 years
SS

Sarisha Solomons

General Manager

RetailSouth AfricaBloemfontein51 to 200 employees
4.0
04 May 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Excellent free education and certification content. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
SR

Stefan RamaphosaVerified

Creative Director

Mining servicesSouth AfricaStellenbosch201 to 500 employees
3.0
27 Apr 2024

Good CRM, poor reporting for the price

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Marketing and sales in one database when you run both. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Sales teams adopt it voluntarily, which is rare. Contact and deal management are solid.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Response from the vendor02 May 2024

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for 1 to 2 years
SJ

Sarah JonesVerified

Key Accounts Manager

Food and beverageSouth AfricaKimberley2 to 10 employees
5.0
24 Apr 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Excellent free education and certification content. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
Previous1...252627...31Next

4.3

Overall

from 302 reviews

84% positive11% neutral4% critical

Rating distribution

5
147 of 302
4
108 of 302
3
34 of 302
2
10 of 302
1
3 of 302

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