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  4. Reviews

302 verified reviews

HubSpot reviews

Every published review of HubSpot, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

302 reviews match · page 27 of 31

YM

Yusuf MabasoVerified

Sales Director

AgricultureSouth AfricaGqeberha51 to 200 employees
4.0
21 Apr 2024

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Excellent free education and certification content. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Marketing and sales in one database when you run both. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
FS

Fatima SinghVerified

Head of Revenue

Mining servicesSouth AfricaPolokwane500 plus employees
5.0
15 Apr 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Excellent free education and certification content. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
NA

Nadia ArendseVerified

Sales Director

AccountingSouth AfricaRichards Bay11 to 50 employees
4.0
14 Apr 2024

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The most generous genuine free tier in business software. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
JP

Jenna PillayVerified

Sales Director

Financial servicesSouth AfricaCape TownSole trader
5.0
04 Apr 2024

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Excellent free education and certification content. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
NT

Naresh TaylorVerified

Regional Sales Manager

Legal servicesSouth AfricaDurban11 to 50 employees
5.0
31 Mar 2024

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The most generous genuine free tier in business software. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
CN

Chantelle NaidooVerified

Key Accounts Manager

EducationSouth AfricaPretoria500 plus employees
5.0
25 Mar 2024

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. The most generous genuine free tier in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Sales teams adopt it voluntarily, which is rare. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
PF

Priya Fletcher

Account Executive

HospitalitySouth AfricaPolokwane201 to 500 employees
5.0
16 Mar 2024

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Sales teams adopt it voluntarily, which is rare. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
RS

Rudzani SmithVerified

Key Accounts Manager

ConstructionSouth AfricaRustenburg11 to 50 employees
2.0
16 Mar 2024

Nobody used it and we cancelled

Adoption failed and that is partly on us and partly on the product. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Used for 2 to 5 years
CN

Charmaine NkosiVerified

Inside Sales Lead

Wholesale and distributionSouth AfricaStellenbosch11 to 50 employees
5.0
10 Mar 2024

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The most generous genuine free tier in business software. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
NS

Neo SteynVerified

Brand Manager

EngineeringSouth AfricaKlerksdorp11 to 50 employees
5.0
08 Mar 2024

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Marketing and sales in one database when you run both. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
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4.3

Overall

from 302 reviews

84% positive11% neutral4% critical

Rating distribution

5
147 of 302
4
108 of 302
3
34 of 302
2
10 of 302
1
3 of 302

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