276 verified reviews

monday.com reviews

Every published review of monday.com, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Buhle van der Merwe

Scrum Master

Mining services

Paarl51 to 200 employees

4.0

31 Oct 2024

Visibility across twelve projects, finally

Client status reporting used to take a morning a week. Now it takes ten minutes. Unlimited free viewers, so stakeholders cost nothing. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Automation that needs no code and genuinely removes admin. Everyone can see what is due this week without asking. The mobile app is good enough for approvals on the road.

What does not

Seat bands mean paying for people who do not exist.

Boitumelo TitusVerified

Creative Director

Legal services

RustenburgSole trader

5.0

30 Oct 2024

The whole team adopted it in a fortnight

The team asked to keep it after the trial, which has never happened before. Automation that needs no code and genuinely removes admin. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Unlimited free viewers, so stakeholders cost nothing. Templates mean a new project is set up in minutes. The mobile app is good enough for approvals on the road.

What does not

Seat bands mean paying for people who do not exist.

Sipho PhiriVerified

Operations Manager

Marketing and advertising

Kimberley2 to 10 employees

4.0

16 Oct 2024

Time tracking in the same tool changed our billing

The team asked to keep it after the trial, which has never happened before. Dashboards that aggregate across many boards for real visibility. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Automation that needs no code and genuinely removes admin. Automation handles the routine handoffs between teams. The mobile app is good enough for approvals on the road.

What does not

Seat bands mean paying for people who do not exist.

Craig ArendseVerified

Senior Project Manager

Retail

MidrandSole trader

3.0

16 Oct 2024

Adoption was harder than expected

Good tool. The pricing bands do not suit a team of our size. Unlimited free viewers, so stakeholders cost nothing. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Dashboards that aggregate across many boards for real visibility. Setup was quick.

What does not

Dollar pricing makes the budget unpredictable. The learning curve for the advanced features is real.

Craig SwanepoelVerified

Brand Manager

Telecommunications

East London51 to 200 employees

4.0

14 Oct 2024

Simple enough that people actually use it

We rolled it out to twenty two people and adoption was close to complete within a month. Unlimited free viewers, so stakeholders cost nothing. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Unlimited free viewers, so stakeholders cost nothing. Templates mean a new project is set up in minutes. Automation handles the routine handoffs between teams.

What does not

Without governance the number of boards grows out of control.

Siyabonga MalekaVerified

Production Manager

Motor trade

Zimbabwe11 to 50 employees

4.0

13 Oct 2024

Simple enough that people actually use it

Client status reporting used to take a morning a week. Now it takes ten minutes. Unlimited free viewers, so stakeholders cost nothing. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Unlimited free viewers, so stakeholders cost nothing. The mobile app is good enough for approvals on the road. Time tracking sits with the tasks, so billing is accurate.

What does not

Reporting is weaker than the task management.

Marlize IsaacsVerified

Delivery Manager

Food and beverage

Nelspruit201 to 500 employees

2.0

10 Oct 2024

Too slow on our connection to be usable

Performance on our office connection made it a chore. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The free tier is generous.

What does not

It was too slow on our connection. Half the team never adopted it. We paid for a tier we could not make use of.

Response from the vendor14 Oct 2024

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Danielle NelVerified

Senior Project Manager

Security services

East London11 to 50 employees

5.0

20 Sept 2024

The whole team adopted it in a fortnight

Client status reporting used to take a morning a week. Now it takes ten minutes. Automation that needs no code and genuinely removes admin. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Automation that needs no code and genuinely removes admin. Automation handles the routine handoffs between teams. Everyone can see what is due this week without asking.

What does not

Without governance the number of boards grows out of control.

Deon CupidoVerified

IT Manager

Logistics and transport

Richards BaySole trader

3.0

20 Sept 2024

Works, but the seat bands hurt at our size

Good tool. The pricing bands do not suit a team of our size. Dashboards that aggregate across many boards for real visibility. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Non technical managers build working processes in an afternoon. Task management is reliable.

What does not

Performance degrades on a large workspace. The learning curve for the advanced features is real.

Response from the vendor25 Sept 2024

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Danielle MabundaVerified

Senior Project Manager

Mining services

Witbank201 to 500 employees

5.0

17 Sept 2024

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. Dashboards that aggregate across many boards for real visibility. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Non technical managers build working processes in an afternoon. The mobile app is good enough for approvals on the road. Client facing views mean fewer status emails.

What does not

Without governance the number of boards grows out of control.

276 verified reviews

Client status reporting used to take a morning a week. Now it takes ten minutes. Unlimited free viewers, so stakeholders cost nothing. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Unlimited free viewers, so stakeholders cost nothing. The mobile app is good enough for approvals on the road. Time tracking sits with the tasks, so billing is accurate.

What does not

Reporting is weaker than the task management.

Marlize IsaacsVerified

Delivery Manager

Food and beverage

Nelspruit201 to 500 employees

2.0

10 Oct 2024

Too slow on our connection to be usable

What works

The free tier is generous.

What does not

It was too slow on our connection. Half the team never adopted it. We paid for a tier we could not make use of.

Response from the vendor14 Oct 2024

Danielle NelVerified

Senior Project Manager

Security services

East London11 to 50 employees

5.0

20 Sept 2024

The whole team adopted it in a fortnight

What works

Automation that needs no code and genuinely removes admin. Automation handles the routine handoffs between teams. Everyone can see what is due this week without asking.

What does not

Without governance the number of boards grows out of control.

Deon CupidoVerified

IT Manager

Logistics and transport

Richards BaySole trader

3.0

20 Sept 2024

Works, but the seat bands hurt at our size

What works

Non technical managers build working processes in an afternoon. Task management is reliable.

What does not

Performance degrades on a large workspace. The learning curve for the advanced features is real.

Response from the vendor25 Sept 2024

Danielle MabundaVerified

Senior Project Manager

Mining services

Witbank201 to 500 employees

5.0

17 Sept 2024

The whole team adopted it in a fortnight

What works

Non technical managers build working processes in an afternoon. The mobile app is good enough for approvals on the road. Client facing views mean fewer status emails.

What does not

Without governance the number of boards grows out of control.