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187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

187 reviews match · page 12 of 19

RM

Rhulani MthembuVerified

Head of Marketing

Wholesale and distributionSouth AfricaPolokwane201 to 500 employees
4.0
19 May 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Strong mobile app for people working between meetings. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
DF

Deven FortuinVerified

Key Accounts Manager

Legal servicesSouth AfricaWitbank201 to 500 employees
2.0
17 May 2025

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

Contact management works.

What does not

The mobile app is unreliable on a weak signal. Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it.

Used for less than 6 months
JN

Jenna Nel

Sales Manager

InsuranceSouth AfricaDurban500 plus employees
5.0
25 Apr 2025

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Strong mobile app for people working between meetings. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
AF

Andrew FletcherVerified

Marketing Manager

Financial servicesKenyaKenya500 plus employees
4.0
06 Mar 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Strong mobile app for people working between meetings. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
CI

Christiaan IsaacsVerified

Account Executive

ConstructionSouth AfricaRustenburg500 plus employees
5.0
25 Feb 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
KL

Kgomotso LombardVerified

Partner

Non profitSouth AfricaPaarl2 to 10 employees
2.0
19 Feb 2025

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Response from the vendor24 Feb 2025

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Used for 2 to 5 years
MM

Mpho Molefe

Managing Director

EngineeringSouth AfricaGqeberha2 to 10 employees
4.0
12 Feb 2025

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
WD

Wayne du PlessisVerified

Owner

Marketing and advertisingSouth AfricaWitbank500 plus employees
4.0
09 Feb 2025

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The highest CRM adoption rate we see in our review set. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
DN

Deon NkunaVerified

Business Development Manager

Professional consultingSouth AfricaRichards Bay11 to 50 employees
3.0
07 Feb 2025

Fine once we stopped trying to use everything

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Activity based selling keeps the pipeline current by design. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

The highest CRM adoption rate we see in our review set. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. Reporting is limited without moving up a tier.

Used for more than 5 years
ZM

Zaida MalekaVerified

Studio Manager

InsuranceSouth AfricaKlerksdorpSole trader
5.0
05 Feb 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Strong mobile app for people working between meetings. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
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4.3

Overall

from 187 reviews

87% positive10% neutral4% critical

Rating distribution

5
97 of 187
4
65 of 187
3
18 of 187
2
5 of 187
1
2 of 187

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