Nosipho Phiri
Head of Revenue
Reps update it without being nagged
Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
The highest CRM adoption rate we see in our review set. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.
What does not
The features we needed sat one tier above the one we were quoted.
