187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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187 reviews match · page 16 of 19

Danielle SitholeVerified

Brand Manager

Education

East London500 plus employees

3.0

23 Jun 2024

Does the basics well, the extras are upsells

Fine product, and the dollar billing makes the budget conversation annoying. Activity based selling keeps the pipeline current by design. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Strong mobile app for people working between meetings. The interface is clear once you learn it.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Jenna AdamsVerified

Digital Marketing Manager

Engineering

Cape Town2 to 10 employees

3.0

19 Jun 2024

Good CRM, poor reporting for the price

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Activity based selling keeps the pipeline current by design. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

New reps productive within a morning. Setup was fast.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Sarah NgcoboVerified

Account Executive

Motor trade

Somerset West500 plus employees

4.0

03 Jun 2024

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Strong mobile app for people working between meetings. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Rajesh DavidsVerified

Chief Operating Officer

Mining services

Witbank51 to 200 employees

5.0

02 Jun 2024

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Naledi SwanepoelVerified

Creative Director

Marketing and advertising

Witbank2 to 10 employees

3.0

18 May 2024

Exchange rate makes budgeting a yearly argument

We use about a third of it and pay for all of it. The highest CRM adoption rate we see in our review set. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Activity based selling keeps the pipeline current by design. Setup was fast.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Megan CupidoVerified

Business Development Manager

Wholesale and distribution

Zambia500 plus employees

5.0

09 May 2024

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Activity based selling keeps the pipeline current by design. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Deon AndersonVerified

Head of Revenue

Non profit

Somerset West500 plus employees

2.0

04 May 2024

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Meera Jacobs

Creative Director

Mining services

Nelspruit11 to 50 employees

5.0

12 Apr 2024

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The highest CRM adoption rate we see in our review set. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Mandla VenterVerified

Managing Director

Security services

Richards Bay2 to 10 employees

4.0

01 Apr 2024

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Nkosinathi Jones

Sales Manager

Professional consulting

Gqeberha2 to 10 employees

4.0

25 Mar 2024

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

New reps productive within a morning. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

187 verified reviews

What works

New reps productive within a morning. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.