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187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

187 reviews match · page 17 of 19

AK

Ashley KannemeyerVerified

Head of Marketing

Food and beverageSouth AfricaStellenbosch11 to 50 employees
4.0
20 Mar 2024

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Strong mobile app for people working between meetings. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
SB

Sarisha Bennett

Head of Revenue

Legal servicesSouth AfricaCenturion500 plus employees
5.0
24 Feb 2024

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

New reps productive within a morning. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
WM

Wayne MnisiVerified

Regional Sales Manager

RecruitmentSouth AfricaCenturionSole trader
4.0
22 Feb 2024

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The highest CRM adoption rate we see in our review set. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
AN

Ashley NdlovuVerified

Key Accounts Manager

Marketing and advertisingSouth AfricaStellenbosch11 to 50 employees
4.0
17 Feb 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
RB

Rebecca BaloyiVerified

Regional Sales Manager

EducationSouth AfricaMidrand500 plus employees
4.0
05 Feb 2024

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The highest CRM adoption rate we see in our review set. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
NR

Naledi Reddy

Marketing Manager

InsuranceSouth AfricaGeorge2 to 10 employees
1.0
27 Jan 2024

Implementation quote doubled after we signed

Adoption failed and that is partly on us and partly on the product. The honest position is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Used for 6 to 12 months
YN

Yashika Ndlovu

Sales Manager

HealthcareSouth AfricaSandton500 plus employees
5.0
25 Jan 2024

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
SR

Siyabonga ReddyVerified

Chief Operating Officer

Property and real estateZimbabweZimbabwe500 plus employees
4.0
25 Jan 2024

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

New reps productive within a morning. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
FJ

Fatima JonesVerified

Sales Manager

EducationSouth AfricaSomerset West2 to 10 employees
5.0
09 Jan 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Activity based selling keeps the pipeline current by design. The mobile app works well enough for a rep between meetings. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
ZL

Zaida Lombard

Digital Marketing Manager

RetailSouth AfricaEast London500 plus employees
4.0
07 Jan 2024

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

New reps productive within a morning. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
Previous1...16171819Next

4.3

Overall

from 187 reviews

87% positive10% neutral4% critical

Rating distribution

5
97 of 187
4
65 of 187
3
18 of 187
2
5 of 187
1
2 of 187

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