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187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

187 reviews match · page 3 of 19

WV

Wayne van der MerweVerified

Head of Revenue

RecruitmentBotswanaBotswana2 to 10 employees
3.0
06 Jun 2026

Fine once we stopped trying to use everything

It is capable. Getting the team to use it consistently took much longer than the software took to set up. New reps productive within a morning. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Strong mobile app for people working between meetings. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Response from the vendor10 Jun 2026

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for more than 5 years
SD

Shireen DavidsVerified

Chief Operating Officer

Logistics and transportSouth AfricaRichards Bay51 to 200 employees
5.0
03 Jun 2026

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

New reps productive within a morning. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
JA

Jaco AdamsVerified

Partner

RetailSouth AfricaKlerksdorp201 to 500 employees
5.0
31 May 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

New reps productive within a morning. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
TD

Thandiwe DavidsVerified

Digital Marketing Manager

Mining servicesSouth AfricaStellenbosch500 plus employees
5.0
30 May 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong mobile app for people working between meetings. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
JD

Johan DavidsVerified

Owner

HospitalitySouth AfricaGqeberha51 to 200 employees
3.0
30 May 2026

Good CRM, poor reporting for the price

We use about a third of it and pay for all of it. Activity based selling keeps the pipeline current by design. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

New reps productive within a morning. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Used for less than 6 months
VB

Vikash Bennett

Head of Revenue

RetailSouth AfricaWitbankSole trader
4.0
24 May 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Strong mobile app for people working between meetings. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
TE

Tshepo ErasmusVerified

General Manager

EngineeringZambiaZambia51 to 200 employees
5.0
22 May 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The highest CRM adoption rate we see in our review set. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
KR

Kevin RamavhoyaVerified

Sales Manager

Food and beverageSouth AfricaDurban51 to 200 employees
5.0
19 May 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
GM

Grant MashabaVerified

Account Executive

InsuranceSouth AfricaWitbank500 plus employees
4.0
19 May 2026

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 6 to 12 months
RR

Reabetswe RobertsVerified

Brand Manager

Non profitSouth AfricaKlerksdorp51 to 200 employees
4.0
18 May 2026

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Strong mobile app for people working between meetings. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
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4.3

Overall

from 187 reviews

87% positive10% neutral4% critical

Rating distribution

5
97 of 187
4
65 of 187
3
18 of 187
2
5 of 187
1
2 of 187

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