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187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

187 reviews match · page 5 of 19

SH

Siyabonga HendricksVerified

Sales Manager

Information technologySouth AfricaCenturion500 plus employees
4.0
30 Mar 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Activity based selling keeps the pipeline current by design. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
AB

Andre ButheleziVerified

Chief Executive Officer

Mining servicesSouth AfricaGqeberha201 to 500 employees
3.0
27 Mar 2026

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. Activity based selling keeps the pipeline current by design. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Activity based selling keeps the pipeline current by design. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Used for 6 to 12 months
NT

Nadia TaylorVerified

Business Development Manager

EngineeringNigeriaNigeria51 to 200 employees
5.0
24 Mar 2026

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

New reps productive within a morning. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
OM

Ofentse Maharaj

Regional Sales Manager

TelecommunicationsSouth AfricaStellenboschSole trader
4.0
24 Mar 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Strong mobile app for people working between meetings. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
MT

Marisa TaylorVerified

General Manager

ConstructionSouth AfricaJohannesburg500 plus employees
4.0
19 Mar 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
RP

Rebecca PhiriVerified

Key Accounts Manager

HospitalitySouth AfricaWitbank11 to 50 employees
3.0
16 Mar 2026

Exchange rate makes budgeting a yearly argument

Fine product, and the dollar billing makes the budget conversation annoying. The highest CRM adoption rate we see in our review set. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Activity based selling keeps the pipeline current by design. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. Reporting is limited without moving up a tier.

Response from the vendor29 Mar 2026

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 2 to 5 years
TN

Thandiwe Ngcobo

Account Executive

Property and real estateSouth AfricaEast London2 to 10 employees
5.0
12 Mar 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

New reps productive within a morning. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
KJ

Khanyisile Joubert

Account Executive

InsuranceSouth AfricaNelspruit2 to 10 employees
5.0
10 Mar 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
MB

Meera BennettVerified

Sales Manager

EducationSouth AfricaPolokwaneSole trader
5.0
09 Mar 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Activity based selling keeps the pipeline current by design. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
NW

Nadia WilliamsVerified

Sales Manager

ManufacturingSouth AfricaKlerksdorp2 to 10 employees
4.0
09 Mar 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

New reps productive within a morning. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
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4.3

Overall

from 187 reviews

87% positive10% neutral4% critical

Rating distribution

5
97 of 187
4
65 of 187
3
18 of 187
2
5 of 187
1
2 of 187

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