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187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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187 reviews match · page 4 of 19

OZ

Ofentse Zwane

Inside Sales Lead

Wholesale and distributionSouth AfricaGqeberha201 to 500 employees
3.0
14 May 2026

Capable, but the team resisted it for months

Fine product, and the dollar billing makes the budget conversation annoying. New reps productive within a morning. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Activity based selling keeps the pipeline current by design. The interface is clear once you learn it.

What does not

The interface is dense for a new user. Reporting is limited without moving up a tier.

Used for 1 to 2 years
RS

Riedwaan SteynVerified

Partner

Non profitSouth AfricaRustenburg201 to 500 employees
5.0
10 May 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

New reps productive within a morning. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
TC

Tshepo Cupido

Sales Manager

Logistics and transportSouth AfricaRandburg51 to 200 employees
2.0
05 May 2026

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Used for 2 to 5 years
NM

Nomsa MahlanguVerified

General Manager

Wholesale and distributionSouth AfricaGeorge201 to 500 employees
4.0
23 Apr 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
AR

Ashwin RobertsVerified

Creative Director

Mining servicesSouth AfricaCape Town500 plus employees
5.0
16 Apr 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
JC

Jaco Coetzee

Head of Marketing

Non profitSouth AfricaCenturion2 to 10 employees
5.0
16 Apr 2026

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
RA

Ryan AdamsVerified

Account Executive

Property and real estateSouth AfricaDurban201 to 500 employees
4.0
16 Apr 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The highest CRM adoption rate we see in our review set. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
LS

Lucinda SteynVerified

Chief Executive Officer

Motor tradeSouth AfricaPietermaritzburg11 to 50 employees
4.0
16 Apr 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Activity based selling keeps the pipeline current by design. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for less than 6 months
MB

Marisa BothaVerified

Account Executive

TelecommunicationsSouth AfricaGeorge2 to 10 employees
5.0
11 Apr 2026

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
NB

Nadia BothaVerified

Chief Operating Officer

Non profitSouth AfricaRustenburg201 to 500 employees
5.0
09 Apr 2026

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong mobile app for people working between meetings. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
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4.3

Overall

from 187 reviews

87% positive10% neutral4% critical

Rating distribution

5
97 of 187
4
65 of 187
3
18 of 187
2
5 of 187
1
2 of 187

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