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187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

187 reviews match · page 7 of 19

RM

Ryan MokoenaVerified

Account Executive

Property and real estateSouth AfricaPolokwane2 to 10 employees
5.0
23 Jan 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The highest CRM adoption rate we see in our review set. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
PR

Palesa Roberts

Sales Director

Legal servicesSouth AfricaBloemfontein2 to 10 employees
5.0
20 Jan 2026

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

New reps productive within a morning. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
DV

Deon van der MerweVerified

Partner

Professional consultingSouth AfricaCape Town51 to 200 employees
3.0
16 Jan 2026

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. Activity based selling keeps the pipeline current by design. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Strong mobile app for people working between meetings. Contact and deal management are solid.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Response from the vendor26 Jan 2026

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 2 to 5 years
OA

Ofentse Abrahams

Digital Marketing Manager

Professional consultingSouth AfricaKlerksdorp201 to 500 employees
4.0
10 Jan 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

New reps productive within a morning. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
FI

Fatima IsaacsVerified

Key Accounts Manager

AgricultureSouth AfricaCenturion11 to 50 employees
5.0
29 Dec 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Strong mobile app for people working between meetings. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
KM

Kabelo Maleka

Business Development Manager

Non profitSouth AfricaJohannesburg500 plus employees
5.0
21 Dec 2025

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Strong mobile app for people working between meetings. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
NJ

Nadia JoubertVerified

Regional Sales Manager

Logistics and transportSouth AfricaRustenburg51 to 200 employees
5.0
18 Dec 2025

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The highest CRM adoption rate we see in our review set. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
DR

Dineo Ramaphosa

Brand Manager

Wholesale and distributionSouth AfricaPolokwane201 to 500 employees
5.0
13 Dec 2025

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

New reps productive within a morning. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
CM

Craig MudauVerified

Founder

TelecommunicationsSouth AfricaGeorge11 to 50 employees
5.0
10 Dec 2025

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
YN

Yusuf NkosiVerified

Key Accounts Manager

AgricultureSouth AfricaWitbank500 plus employees
4.0
08 Dec 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Strong mobile app for people working between meetings. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
Previous1...678...19Next

4.3

Overall

from 187 reviews

87% positive10% neutral4% critical

Rating distribution

5
97 of 187
4
65 of 187
3
18 of 187
2
5 of 187
1
2 of 187

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