187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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187 reviews match · page 8 of 19

Chantelle PetersenVerified

Head of Revenue

Mining services

Randburg500 plus employees

5.0

04 Dec 2025

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong mobile app for people working between meetings. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Lucinda NkunaVerified

Sales Director

Mining services

Somerset WestSole trader

3.0

28 Nov 2025

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Strong mobile app for people working between meetings. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

New reps productive within a morning. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Andrew KhumaloVerified

Brand Manager

Insurance

Stellenbosch51 to 200 employees

4.0

27 Nov 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Rajesh Reddy

Creative Director

Healthcare

Richards Bay11 to 50 employees

3.0

27 Nov 2025

Does the basics well, the extras are upsells

We use about a third of it and pay for all of it. New reps productive within a morning. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

New reps productive within a morning. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Marisa TaylorVerified

Managing Director

Healthcare

Klerksdorp51 to 200 employees

5.0

17 Nov 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Strong mobile app for people working between meetings. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Sarah LombardVerified

Regional Sales Manager

Healthcare

KimberleySole trader

4.0

15 Nov 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

New reps productive within a morning. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Megan PhiriVerified

Brand Manager

Professional consulting

Midrand51 to 200 employees

5.0

08 Nov 2025

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Activity based selling keeps the pipeline current by design. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Tinyiko Taylor

Managing Director

Logistics and transport

Centurion2 to 10 employees

5.0

27 Oct 2025

Forecast is within five percent every month

What works

Strong mobile app for people working between meetings. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Faizel HendricksVerified

Account Executive

Property and real estate

Polokwane2 to 10 employees

5.0

24 Oct 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

James September

Sales Manager

Financial services

Bloemfontein51 to 200 employees

5.0

21 Oct 2025

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

New reps productive within a morning. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

187 verified reviews

What works

New reps productive within a morning. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.