231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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231 reviews match · page 11 of 24

Danielle ArendseVerified

HR and Payroll Manager

Accounting

Johannesburg201 to 500 employees

4.0

15 Sept 2025

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Backed by the largest accounting software vendor in the market. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Ilze TaylorVerified

HR Manager

Non profit

Durban201 to 500 employees

5.0

07 Sept 2025

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Per employee pricing that scales with headcount. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Ofentse BezuidenhoutVerified

Senior Payroll Consultant

Logistics and transport

Kenya500 plus employees

3.0

26 Aug 2025

Fine for salaried staff, weak on wages

Compliance side is solid, the day to day is more of a slog than it should be. Backed by the largest accounting software vendor in the market. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Per employee pricing that scales with headcount. Per employee pricing is fair for a small team.

What does not

The reporting cannot break cost down by department. Wage and shift payroll is weaker than salaried.

Shalini ReddyVerified

Senior Bookkeeper

Non profit

SandtonSole trader

4.0

13 Aug 2025

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Fatima MudauVerified

Payroll Manager

Engineering

Bloemfontein2 to 10 employees

3.0

11 Aug 2025

Good product, frustrating support queue

It works. It is not enjoyable, but payroll rarely is. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

The Sage compliance engine without a local installation. Statutory outputs are correct.

What does not

Wage and shift payroll is weaker than salaried. Support queues get long towards month end.

Kabelo WindvogelVerified

Wages Clerk

Insurance

Witbank51 to 200 employees

5.0

09 Aug 2025

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Posts straight into Sage Accounting with no export step. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Ashwin CeleVerified

HR and Payroll Manager

Wholesale and distribution

Polokwane500 plus employees

3.0

04 Aug 2025

Does what it must, nothing more

It works. It is not enjoyable, but payroll rarely is. The Sage compliance engine without a local installation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Per employee pricing that scales with headcount. Payslips are clear and employees understand them.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Priya RobertsVerified

Payroll Administrator

Engineering

Centurion500 plus employees

2.0

02 Aug 2025

ETI was calculated wrong for eight months

It was sold as suitable for wage staff. It is not. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

It is cheaper than the alternatives.

What does not

The March year end process was poorly documented. Support could not explain their own statutory outputs. Leave accruals did not follow BCEA rules.

Pieter TitusVerified

Wages Clerk

Engineering

Klerksdorp51 to 200 employees

5.0

01 Aug 2025

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing that scales with headcount. The ACB file imports into our bank without a support call. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Nomsa Mashaba

Partner

Financial services

Gqeberha201 to 500 employees

3.0

27 Jul 2025

Good product, frustrating support queue

It works. It is not enjoyable, but payroll rarely is. Backed by the largest accounting software vendor in the market. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Backed by the largest accounting software vendor in the market. Setup was straightforward.

What does not

The reporting cannot break cost down by department. No bargaining council support.

231 verified reviews

What works

Backed by the largest accounting software vendor in the market. Setup was straightforward.

What does not

The reporting cannot break cost down by department. No bargaining council support.