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  1. Home
  2. Software
  3. Sage Business Cloud Payroll
  4. Reviews

231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

231 reviews match · page 18 of 24

SC

Sarah ChettyVerified

HR Director

AccountingSouth AfricaPretoria51 to 200 employees
4.0
14 Sept 2024

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing that scales with headcount. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
RP

Ryan PillayVerified

Debtors Manager

Motor tradeSouth AfricaRandburg2 to 10 employees
3.0
06 Sept 2024

Good product, frustrating support queue

It works. It is not enjoyable, but payroll rarely is. Backed by the largest accounting software vendor in the market. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The Sage compliance engine without a local installation. Per employee pricing is fair for a small team.

What does not

Support queues get long towards month end. No bargaining council support.

Response from the vendor08 Sept 2024

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for less than 6 months
SJ

Sarah JacobsVerified

Financial Controller

Logistics and transportSouth AfricaVereenigingSole trader
1.0
06 Sept 2024

ETI was calculated wrong for eight months

It was sold as suitable for wage staff. It is not. For context, the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

Support could not explain their own statutory outputs. ETI required manual correction for months. The March year end process was poorly documented.

Used for 1 to 2 years
PN

Preggie NetshitenzheVerified

Industrial Relations Manager

EngineeringSouth AfricaStellenbosch51 to 200 employees
5.0
04 Sept 2024

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The Sage compliance engine without a local installation. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
LF

Lizelle FletcherVerified

HR Manager

TelecommunicationsSouth AfricaGqeberha11 to 50 employees
5.0
02 Sept 2024

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Backed by the largest accounting software vendor in the market. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
RH

Reabetswe HendricksVerified

HR and Payroll Manager

HealthcareSouth AfricaKlerksdorp2 to 10 employees
5.0
26 Aug 2024

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Posts straight into Sage Accounting with no export step. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
KN

Kirsten NaidooVerified

Accountant

AccountingSouth AfricaCape Town11 to 50 employees
4.0
06 Aug 2024

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
KM

Kgomotso Mnisi

General Manager

ManufacturingSouth AfricaRichards BaySole trader
3.0
03 Aug 2024

Good product, frustrating support queue

It works. It is not enjoyable, but payroll rarely is. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Backed by the largest accounting software vendor in the market. Setup was straightforward.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Used for 2 to 5 years
NA

Nirvana Arendse

Wages Clerk

InsuranceSouth AfricaSomerset WestSole trader
3.0
12 Jul 2024

Fine for salaried staff, weak on wages

Compliance side is solid, the day to day is more of a slog than it should be. Backed by the largest accounting software vendor in the market. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Posts straight into Sage Accounting with no export step. Per employee pricing is fair for a small team.

What does not

No bargaining council support. Wage and shift payroll is weaker than salaried.

Used for more than 5 years
PA

Phumzile AndersonVerified

Wages Clerk

ManufacturingSouth AfricaGqeberha51 to 200 employees
5.0
03 Jul 2024

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing that scales with headcount. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
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4.1

Overall

from 231 reviews

78% positive16% neutral6% critical

Rating distribution

5
91 of 231
4
89 of 231
3
36 of 231
2
12 of 231
1
3 of 231

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