231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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231 reviews match · page 20 of 24

Charmaine NgcoboVerified

People Operations Lead

Information technology

KimberleySole trader

4.0

28 Mar 2024

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Per employee pricing that scales with headcount. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Annelize KannemeyerVerified

Payroll Administrator

Wholesale and distribution

Stellenbosch51 to 200 employees

3.0

25 Mar 2024

Correct outputs, unhelpful reporting

It works. It is not enjoyable, but payroll rarely is. Per employee pricing that scales with headcount. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Per employee pricing that scales with headcount. Per employee pricing is fair for a small team.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Shalini CoetzeeVerified

Talent Acquisition Lead

Insurance

George2 to 10 employees

5.0

23 Mar 2024

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The Sage compliance engine without a local installation. Employee self service cut payslip queries almost to zero. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

James MaharajVerified

HR and Payroll Manager

Healthcare

Klerksdorp11 to 50 employees

4.0

23 Mar 2024

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Backed by the largest accounting software vendor in the market. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Andile MotaungVerified

Senior Payroll Consultant

Engineering

Centurion51 to 200 employees

4.0

22 Mar 2024

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Per employee pricing that scales with headcount. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Lerato October

Creditors Clerk

Recruitment

Botswana2 to 10 employees

4.0

20 Mar 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Posts straight into Sage Accounting with no export step. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Mulalo PretoriusVerified

HR and Payroll Manager

Manufacturing

Richards Bay2 to 10 employees

3.0

11 Mar 2024

Fine for salaried staff, weak on wages

We use maybe sixty percent of what we pay for. Per employee pricing that scales with headcount. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Per employee pricing that scales with headcount. Per employee pricing is fair for a small team.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Response from the vendor16 Mar 2024

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Naledi IsaacsVerified

Payroll Manager

Information technology

Zimbabwe500 plus employees

4.0

28 Feb 2024

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Posts straight into Sage Accounting with no export step. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Tshepo VenterVerified

Learning and Development Manager

Hospitality

PaarlSole trader

4.0

25 Feb 2024

EMP501 reconciliation took forty minutes

We run about ninety staff on this and it has not missed a submission. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing that scales with headcount. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Musa PretoriusVerified

Financial Director

Marketing and advertising

Cape Town201 to 500 employees

4.0

13 Feb 2024

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Backed by the largest accounting software vendor in the market. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

231 verified reviews

What works

Per employee pricing that scales with headcount. Per employee pricing is fair for a small team.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Response from the vendor16 Mar 2024

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Naledi IsaacsVerified

Payroll Manager

Information technology

Zimbabwe500 plus employees

4.0

28 Feb 2024

Leave finally follows the BCEA without a spreadsheet

What works

Posts straight into Sage Accounting with no export step. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Tshepo VenterVerified

Learning and Development Manager

Hospitality

PaarlSole trader

4.0

25 Feb 2024

EMP501 reconciliation took forty minutes

What works

Per employee pricing that scales with headcount. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Musa PretoriusVerified

Financial Director

Marketing and advertising

Cape Town201 to 500 employees

4.0

13 Feb 2024

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Backed by the largest accounting software vendor in the market. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.