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  1. Home
  2. Software
  3. Sage Business Cloud Payroll
  4. Reviews

231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

231 reviews match · page 4 of 24

CR

Charmaine Roberts

Founder

RecruitmentSouth AfricaGqeberha2 to 10 employees
4.0
18 Jun 2026

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Posts straight into Sage Accounting with no export step. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
OB

Ofentse ButheleziVerified

HR Business Partner

TelecommunicationsSouth AfricaKimberley500 plus employees
4.0
18 Jun 2026

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Backed by the largest accounting software vendor in the market. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
BA

Buhle Arendse

Financial Controller

ManufacturingSouth AfricaKimberley51 to 200 employees
4.0
17 Jun 2026

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Posts straight into Sage Accounting with no export step. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
LM

Lungile MahlanguVerified

HR Manager

Property and real estateNamibiaNamibiaSole trader
5.0
14 Jun 2026

Our IRP5 files validated in e@syFile first time

We run about ninety staff on this and it has not missed a submission. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Posts straight into Sage Accounting with no export step. Employee self service cut payslip queries almost to zero. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
VZ

Vikash Zulu

Senior Bookkeeper

Mining servicesSouth AfricaSomerset WestSole trader
4.0
14 Jun 2026

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Backed by the largest accounting software vendor in the market. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
TL

Tinyiko LombardVerified

General Manager

Food and beverageSouth AfricaRandburg201 to 500 employees
2.0
13 Jun 2026

Bargaining council rules were never supported properly

We had to rebuild two EMP501 submissions by hand. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

It is cheaper than the alternatives.

What does not

The March year end process was poorly documented. Support could not explain their own statutory outputs. Leave accruals did not follow BCEA rules.

Used for 1 to 2 years
MM

Michelle Mnisi

HR Officer

Property and real estateSouth AfricaGeorge51 to 200 employees
4.0
08 Jun 2026

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The Sage compliance engine without a local installation. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
DN

Deven NelVerified

Payroll Administrator

AgricultureSouth AfricaEast LondonSole trader
5.0
06 Jun 2026

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Backed by the largest accounting software vendor in the market. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
DS

David SolomonsVerified

HR and Payroll Manager

TelecommunicationsSouth AfricaRichards BaySole trader
5.0
04 Jun 2026

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Posts straight into Sage Accounting with no export step. Support answers in South African hours and understands the question. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
NM

Nosipho MashabaVerified

Managing Director

Information technologySouth AfricaPietermaritzburg500 plus employees
5.0
31 May 2026

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Posts straight into Sage Accounting with no export step. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
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4.1

Overall

from 231 reviews

78% positive16% neutral6% critical

Rating distribution

5
91 of 231
4
89 of 231
3
36 of 231
2
12 of 231
1
3 of 231

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