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  1. Home
  2. Software
  3. Sage Business Cloud Payroll
  4. Reviews

231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

231 reviews match · page 6 of 24

FN

Faizel NgcoboVerified

Financial Manager

Legal servicesSouth AfricaRichards Bay2 to 10 employees
3.0
06 May 2026

Correct outputs, unhelpful reporting

Compliance side is solid, the day to day is more of a slog than it should be. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Per employee pricing that scales with headcount. Payslips are clear and employees understand them.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Response from the vendor13 May 2026

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 2 to 5 years
RS

Riedwaan SitholeVerified

HR and Payroll Manager

Logistics and transportSouth AfricaPolokwane51 to 200 employees
4.0
04 May 2026

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
SV

Shireen Venter

Group Financial Manager

Security servicesSouth AfricaPietermaritzburg51 to 200 employees
4.0
04 May 2026

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Posts straight into Sage Accounting with no export step. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
AW

Ayanda WilliamsVerified

Payroll Administrator

ConstructionSouth AfricaCenturion11 to 50 employees
3.0
26 Apr 2026

Compliant, but the interface fights you

We use maybe sixty percent of what we pay for. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Posts straight into Sage Accounting with no export step. Payslips are clear and employees understand them.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Used for less than 6 months
SF

Suresh FourieVerified

Creditors Clerk

Food and beverageSouth AfricaPolokwane11 to 50 employees
5.0
24 Apr 2026

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Posts straight into Sage Accounting with no export step. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
SM

Sarisha MabundaVerified

Financial Controller

HospitalitySouth AfricaPietermaritzburg51 to 200 employees
4.0
23 Apr 2026

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Per employee pricing that scales with headcount. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
PN

Palesa NetshitenzheVerified

Chief Executive Officer

Professional consultingSouth AfricaGqeberhaSole trader
5.0
20 Apr 2026

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Backed by the largest accounting software vendor in the market. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
CW

Chantelle WindvogelVerified

Industrial Relations Manager

EducationSouth AfricaCape Town201 to 500 employees
4.0
19 Apr 2026

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The Sage compliance engine without a local installation. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
RC

Riaan CeleVerified

Financial Controller

Mining servicesSouth AfricaKlerksdorp51 to 200 employees
4.0
17 Apr 2026

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
LM

Lungile MotaungVerified

Senior Payroll Consultant

Marketing and advertisingSouth AfricaRichards Bay11 to 50 employees
4.0
16 Apr 2026

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
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4.1

Overall

from 231 reviews

78% positive16% neutral6% critical

Rating distribution

5
91 of 231
4
89 of 231
3
36 of 231
2
12 of 231
1
3 of 231

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