Skip to content
Bosberaaad
  • Software
  • Categories
  • Compare
  • Guides
  • About
List your software

Let’s work it out

Get in TouchList Your Software
Bosberaaad

South Africa's independent business software guide. Clear comparisons, local compliance checks and prices in rand.

South AfricaBaviaans Local Municipality, Eastern Cape

Knysna StEastern Cape 6445+27 78 083 9764hello@bosberaaad.co.za

Browse

  • All software
  • Categories
  • Compare products
  • Buying guides
  • Search

Company

  • About us
  • Contact
  • How we rate
  • Newsletter
  • List your software

Legal

  • Terms of use
  • Privacy policy
  • Cookie policy
  • Affiliate disclosure
  • PAIA manual
  • Accessibility

©2026 Bosberaaad. South Africa's independent business software guide.

Bosberaaad

  1. Home
  2. Software
  3. Sage CRM
  4. Reviews

108 verified reviews

Sage CRM reviews

Every published review of Sage CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

108 reviews match · page 4 of 11

WM

Wayne MalekaVerified

Head of Marketing

Food and beverageSouth AfricaMidrand51 to 200 employees
5.0
26 Feb 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Live credit limit and stock availability inside the sales record. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
JS

James SwanepoelVerified

Sales Manager

Logistics and transportSouth AfricaPretoria201 to 500 employees
5.0
24 Feb 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Orders flow into the Sage back office without a sync job. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
WA

Wayne AbrahamsVerified

Head of Revenue

Non profitSouth AfricaSandton51 to 200 employees
5.0
14 Feb 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Live credit limit and stock availability inside the sales record. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

On premises deployment available where cloud is not an option. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
DS

Dineo Solomons

Digital Marketing Manager

Marketing and advertisingSouth AfricaSomerset West11 to 50 employees
3.0
13 Feb 2026

Capable, but the team resisted it for months

It is capable. Getting the team to use it consistently took much longer than the software took to set up. On premises deployment available where cloud is not an option. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Live credit limit and stock availability inside the sales record. Setup was fast.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Used for 1 to 2 years
NM

Nkosinathi MaharajVerified

Regional Sales Manager

HospitalitySouth AfricaDurban11 to 50 employees
4.0
11 Feb 2026

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Live credit limit and stock availability inside the sales record. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
TC

Tebogo CoetzeeVerified

Brand Manager

Food and beverageSouth AfricaPolokwane2 to 10 employees
4.0
24 Jan 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Sold and supported by the existing Sage partner network. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

On premises deployment available where cloud is not an option. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
RM

Rendani MokoenaVerified

General Manager

TelecommunicationsSouth AfricaKlerksdorp51 to 200 employees
3.0
21 Jan 2026

Exchange rate makes budgeting a yearly argument

We use about a third of it and pay for all of it. Sold and supported by the existing Sage partner network. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

On premises deployment available where cloud is not an option. Setup was fast.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Used for 1 to 2 years
BR

Boitumelo RamavhoyaVerified

Regional Sales Manager

Marketing and advertisingSouth AfricaStellenboschSole trader
5.0
15 Jan 2026

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

On premises deployment available where cloud is not an option. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
HC

Hendrik Coetzee

Head of Revenue

ConstructionSouth AfricaPaarl11 to 50 employees
2.0
14 Jan 2026

Mobile app is unusable in poor signal

The tier we needed turned out to cost three times the tier we were quoted. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

Contact management works.

What does not

The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal.

Used for less than 6 months
RB

Riedwaan BezuidenhoutVerified

Owner

HospitalitySouth AfricaStellenbosch2 to 10 employees
3.0
13 Dec 2025

Capable, but the team resisted it for months

Fine product, and the dollar billing makes the budget conversation annoying. Orders flow into the Sage back office without a sync job. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Live credit limit and stock availability inside the sales record. Setup was fast.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Response from the vendor26 Dec 2025

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 1 to 2 years
Previous1...345...11Next

3.7

Overall

from 108 reviews

61% positive24% neutral15% critical

Rating distribution

5
26 of 108
4
40 of 108
3
26 of 108
2
13 of 108
1
3 of 108

Sponsored

Half page advertising slot, 300 by 600