108 verified reviews

Sage CRM reviews

Every published review of Sage CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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108 reviews match · page 5 of 11

Lungile SinghVerified

Regional Sales Manager

Professional consulting

Randburg500 plus employees

4.0

11 Dec 2025

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Sold and supported by the existing Sage partner network. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

On premises deployment available where cloud is not an option. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Bradley BothaVerified

Sales Manager

Legal services

SandtonSole trader

2.0

24 Nov 2025

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

Contact management works.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Dineo Windvogel

Creative Director

Recruitment

Rustenburg2 to 10 employees

5.0

18 Nov 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Live credit limit and stock availability inside the sales record. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Sold and supported by the existing Sage partner network. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Ayanda ZwaneVerified

Account Executive

Marketing and advertising

Paarl201 to 500 employees

4.0

11 Nov 2025

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Orders flow into the Sage back office without a sync job. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Francois KrugerVerified

Business Development Manager

Marketing and advertising

Cape Town51 to 200 employees

2.0

09 Nov 2025

The features we bought it for were one tier up

The tier we needed turned out to cost three times the tier we were quoted. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The free tier let us evaluate properly.

What does not

The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal.

Buhle GovenderVerified

Account Executive

Wholesale and distribution

Randburg11 to 50 employees

4.0

06 Nov 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

On premises deployment available where cloud is not an option. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Vhutshilo HlungwaniVerified

Studio Manager

Construction

Polokwane2 to 10 employees

4.0

31 Oct 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Live credit limit and stock availability inside the sales record. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Anisha NdlovuVerified

Owner

Professional consulting

Nelspruit2 to 10 employees

2.0

22 Oct 2025

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal.

Zaida MoodleyVerified

Sales Manager

Food and beverage

Sandton2 to 10 employees

3.0

11 Sept 2025

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. On premises deployment available where cloud is not an option. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

On premises deployment available where cloud is not an option. Setup was fast.

What does not

Reporting is limited without moving up a tier. Support escalation is slow on technical issues.

Thandiwe DlaminiVerified

Sales Manager

Mining services

Paarl2 to 10 employees

4.0

10 Sept 2025

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Live credit limit and stock availability inside the sales record. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

108 verified reviews

What works

Live credit limit and stock availability inside the sales record. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.