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108 verified reviews

Sage CRM reviews

Every published review of Sage CRM, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

108 reviews match · page 7 of 11

LF

Lerato Fletcher

Brand Manager

ManufacturingSouth AfricaSomerset West500 plus employees
5.0
27 Jun 2025

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Live credit limit and stock availability inside the sales record. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

On premises deployment available where cloud is not an option. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
MA

Michael AbrahamsVerified

Head of Revenue

RetailSouth AfricaVereeniging51 to 200 employees
5.0
22 Jun 2025

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

On premises deployment available where cloud is not an option. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

The features we needed sat one tier above the one we were quoted.

Used for more than 5 years
TM

Tracy MahlanguVerified

Chief Executive Officer

HealthcareSouth AfricaKimberley51 to 200 employees
4.0
22 Jun 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Sold and supported by the existing Sage partner network. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Orders flow into the Sage back office without a sync job. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
PR

Pieter RamavhoyaVerified

Chief Operating Officer

Wholesale and distributionSouth AfricaRustenburgSole trader
5.0
08 Jun 2025

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Live credit limit and stock availability inside the sales record. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
SM

Shireen MahlanguVerified

Digital Marketing Manager

RetailSouth AfricaKlerksdorp2 to 10 employees
5.0
27 May 2025

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. On premises deployment available where cloud is not an option. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Orders flow into the Sage back office without a sync job. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
CM

Chantelle MashabaVerified

Key Accounts Manager

Information technologySouth AfricaNelspruit51 to 200 employees
4.0
21 May 2025

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Orders flow into the Sage back office without a sync job. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

On premises deployment available where cloud is not an option. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
LC

Lungile ChettyVerified

Key Accounts Manager

Professional consultingSouth AfricaBloemfontein2 to 10 employees
2.0
13 May 2025

Nobody used it and we cancelled

Adoption failed and that is partly on us and partly on the product. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

Contact management works.

What does not

The mobile app is unreliable on a weak signal. Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it.

Response from the vendor22 May 2025

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for less than 6 months
LI

Lindiwe Isaacs

General Manager

Non profitSouth AfricaBloemfontein2 to 10 employees
2.0
20 Apr 2025

Mobile app is unusable in poor signal

Adoption failed and that is partly on us and partly on the product. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Response from the vendor28 Apr 2025

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 2 to 5 years
NV

Nkosinathi van WykVerified

Key Accounts Manager

TelecommunicationsZambiaZambia201 to 500 employees
2.0
15 Apr 2025

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Used for 2 to 5 years
BC

Bongani CoetzeeVerified

Creative Director

Marketing and advertisingSouth AfricaMidrand201 to 500 employees
4.0
10 Apr 2025

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Live credit limit and stock availability inside the sales record. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Live credit limit and stock availability inside the sales record. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
Previous1...678...11Next

3.7

Overall

from 108 reviews

61% positive24% neutral15% critical

Rating distribution

5
26 of 108
4
40 of 108
3
26 of 108
2
13 of 108
1
3 of 108

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