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  1. Home
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  3. Salesforce Sales Cloud
  4. Reviews

219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 1 of 22

AR

Anisha RamaphosaVerified

Regional Sales Manager

Security servicesSouth AfricaJohannesburg500 plus employees
4.0
15 Jul 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The largest application ecosystem in business software. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
NS

Nkateko SeptemberVerified

Sales Director

HospitalitySouth AfricaPaarl51 to 200 employees
4.0
15 Jul 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Will model any sales process you can describe. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
MZ

Mandla Zwane

Business Development Manager

AgricultureSouth AfricaNelspruit51 to 200 employees
5.0
14 Jul 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Territory, quota and forecasting that hold up at scale. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
RR

Rebecca RamaphosaVerified

Marketing Manager

Information technologySouth AfricaKimberley500 plus employees
3.0
14 Jul 2026

Good CRM, poor reporting for the price

We use about a third of it and pay for all of it. The largest application ecosystem in business software. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Will model any sales process you can describe. Contact and deal management are solid.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Response from the vendor22 Jul 2026

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for more than 5 years
DB

Deven BennettVerified

Sales Director

HealthcareSouth AfricaSomerset West11 to 50 employees
3.0
14 Jul 2026

Does the basics well, the extras are upsells

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Territory, quota and forecasting that hold up at scale. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Deep local partner community in Johannesburg and Cape Town. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. Reporting is limited without moving up a tier.

Used for more than 5 years
ZP

Zaida PhiriVerified

Inside Sales Lead

RecruitmentSouth AfricaCape Town51 to 200 employees
1.0
14 Jul 2026

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

The mobile app is unreliable on a weak signal. Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it.

Used for 1 to 2 years
LJ

Lindiwe JonesVerified

Marketing Manager

TelecommunicationsSouth AfricaPretoria11 to 50 employees
5.0
11 Jul 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Deep local partner community in Johannesburg and Cape Town. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 2 to 5 years
BG

Buhle GovenderVerified

Brand Manager

Mining servicesSouth AfricaJohannesburg2 to 10 employees
5.0
11 Jul 2026

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Will model any sales process you can describe. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 1 to 2 years
MZ

Musa ZwaneVerified

Partner

TelecommunicationsSouth AfricaDurban2 to 10 employees
4.0
11 Jul 2026

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The largest application ecosystem in business software. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
SV

Sipho van der MerweVerified

Head of Revenue

EngineeringSouth AfricaPietermaritzburg201 to 500 employees
3.0
11 Jul 2026

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Territory, quota and forecasting that hold up at scale. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. The interface is dense for a new user.

Used for less than 6 months
Previous12...22Next

4.1

Overall

from 219 reviews

78% positive16% neutral7% critical

Rating distribution

5
86 of 219
4
84 of 219
3
34 of 219
2
12 of 219
1
3 of 219

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