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  3. Salesforce Sales Cloud
  4. Reviews

219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

219 reviews match · page 22 of 22

KB

Kavitha Bennett

Brand Manager

Logistics and transportSouth AfricaVereeniging500 plus employees
2.0
28 Oct 2023

Mobile app is unusable in poor signal

The tier we needed turned out to cost three times the tier we were quoted. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Response from the vendor09 Nov 2023

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 6 to 12 months
LV

Lucinda van WykVerified

Head of Revenue

RecruitmentSouth AfricaGeorge201 to 500 employees
4.0
19 Oct 2023

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Deep local partner community in Johannesburg and Cape Town. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
PP

Preggie PillayVerified

General Manager

Logistics and transportSouth AfricaStellenbosch201 to 500 employees
4.0
17 Oct 2023

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The largest application ecosystem in business software. The pipeline view gives an honest picture of the month. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
AJ

Annelize JoubertVerified

Key Accounts Manager

Non profitSouth AfricaPietermaritzburg51 to 200 employees
2.0
10 Oct 2023

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal. Costs rose sharply at renewal.

Used for more than 5 years
SM

Shireen MudauVerified

Inside Sales Lead

RecruitmentSouth AfricaCape Town2 to 10 employees
2.0
23 Sept 2023

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The free tier let us evaluate properly.

What does not

The mobile app is unreliable on a weak signal. Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it.

Used for 1 to 2 years
MM

Marisa MokoenaVerified

Digital Marketing Manager

Wholesale and distributionSouth AfricaCape TownSole trader
4.0
16 Sept 2023

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Will model any sales process you can describe. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The largest application ecosystem in business software. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
MP

Mulalo PetersenVerified

Digital Marketing Manager

Wholesale and distributionSouth AfricaRustenburg201 to 500 employees
4.0
15 Sept 2023

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Territory, quota and forecasting that hold up at scale. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
PM

Priya MabasoVerified

Digital Marketing Manager

EngineeringSouth AfricaKlerksdorp11 to 50 employees
5.0
06 Sept 2023

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Deep local partner community in Johannesburg and Cape Town. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
MT

Michael TaylorVerified

Head of Revenue

HealthcareSouth AfricaGeorge201 to 500 employees
4.0
11 Aug 2023

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. The largest application ecosystem in business software. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Deep local partner community in Johannesburg and Cape Town. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
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4.1

Overall

from 219 reviews

78% positive16% neutral7% critical

Rating distribution

5
86 of 219
4
84 of 219
3
34 of 219
2
12 of 219
1
3 of 219

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