219 verified reviews

Salesforce Sales Cloud reviews

Every published review of Salesforce Sales Cloud, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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219 reviews match · page 21 of 22

Karabo JonesVerified

Studio Manager

Motor trade

Somerset West500 plus employees

3.0

30 Dec 2023

Capable, but the team resisted it for months

We use about a third of it and pay for all of it. The largest application ecosystem in business software. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Will model any sales process you can describe. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Jaco BennettVerified

Partner

Motor trade

George11 to 50 employees

4.0

29 Dec 2023

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Claire FletcherVerified

Studio Manager

Construction

Nelspruit500 plus employees

5.0

28 Dec 2023

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Will model any sales process you can describe. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The largest application ecosystem in business software. The pipeline view gives an honest picture of the month. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Katlego ChettyVerified

Founder

Security services

Rustenburg500 plus employees

5.0

20 Dec 2023

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Deep local partner community in Johannesburg and Cape Town. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Preggie ChaukeVerified

Sales Manager

Engineering

KimberleySole trader

5.0

05 Dec 2023

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. The largest application ecosystem in business software. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Will model any sales process you can describe. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Mandla FletcherVerified

Sales Director

Retail

CenturionSole trader

5.0

30 Nov 2023

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Deep local partner community in Johannesburg and Cape Town. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Territory, quota and forecasting that hold up at scale. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Ashley van WykVerified

Creative Director

Security services

Richards BaySole trader

3.0

26 Nov 2023

Good CRM, poor reporting for the price

Fine product, and the dollar billing makes the budget conversation annoying. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Will model any sales process you can describe. Contact and deal management are solid.

What does not

Support escalation is slow on technical issues. Reporting is limited without moving up a tier.

Ayanda MaharajVerified

Head of Revenue

Professional consulting

Somerset West51 to 200 employees

3.0

06 Nov 2023

Fine once we stopped trying to use everything

We use about a third of it and pay for all of it. Will model any sales process you can describe. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

The largest application ecosystem in business software. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Response from the vendor09 Nov 2023

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Vikash DlaminiVerified

Key Accounts Manager

Engineering

Witbank11 to 50 employees

5.0

02 Nov 2023

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The largest application ecosystem in business software. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Chantelle MthembuVerified

Chief Executive Officer

Wholesale and distribution

Midrand51 to 200 employees

4.0

01 Nov 2023

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Will model any sales process you can describe. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

219 verified reviews

What works

The largest application ecosystem in business software. Contact and deal management are solid.

What does not

Reporting is limited without moving up a tier. The interface is dense for a new user.

Response from the vendor09 Nov 2023

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Vikash DlaminiVerified

Key Accounts Manager

Engineering

Witbank11 to 50 employees

5.0

02 Nov 2023

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The largest application ecosystem in business software. Automation handles the follow up sequence reps used to forget. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Chantelle MthembuVerified

Chief Executive Officer

Wholesale and distribution

Midrand51 to 200 employees

4.0

01 Nov 2023

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Territory, quota and forecasting that hold up at scale. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Will model any sales process you can describe. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.