FRFrancois RobertsVerified
HR and Payroll Manager
Logistics and transport
South AfricaPietermaritzburgSole trader
South AfricaPietermaritzburgSole trader358 verified reviews
Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
358 reviews match · page 17 of 36
FRFrancois RobertsVerified
HR and Payroll Manager
South AfricaPietermaritzburgSole traderWe run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.
What works
ETI calculated correctly, with the working shown. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.
What does not
The interface takes a while for a new administrator.
MMMpho MahlanguVerified
Wages Clerk
South AfricaGeorge51 to 200 employeesThe compliance errors were the problem, and they took too long to acknowledge. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.
What works
It is cheaper than the alternatives.
What does not
Leave accruals did not follow BCEA rules. Support could not explain their own statutory outputs. ETI required manual correction for months.
Response from the vendor09 Nov 2025
Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.
KHKavitha HendricksVerified
Founder
South AfricaKlerksdorp11 to 50 employeesI have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.
What works
Every SARS submission handled without a consultant. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.
What does not
Reporting outside the statutory pack is thin.
SSShalini SinghVerified
Learning and Development Manager
South AfricaPaarl51 to 200 employeesThe compliance errors were the problem, and they took too long to acknowledge. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.
What works
The payslip layout is clean.
What does not
Support could not explain their own statutory outputs. The March year end process was poorly documented. ETI required manual correction for months.
Response from the vendor07 Nov 2025
Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.
KSKhanyisile Singh
Employment Equity Officer
South AfricaRustenburg2 to 10 employeesWe switched after our previous provider got an ETI calculation wrong. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.
What works
Every SARS submission handled without a consultant. Support answers in South African hours and understands the question. ETI is calculated on the sliding scale and shows its working.
What does not
There is no real HR functionality, so we run a second system.
NBNadia BaloyiVerified
Wages Clerk
South AfricaPietermaritzburgSole traderWe switched after our previous provider got an ETI calculation wrong. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.
What works
ETI calculated correctly, with the working shown. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.
What does not
Reporting outside the statutory pack is thin.
AJAshwin JonesVerified
Talent Acquisition Lead
South AfricaKlerksdorp51 to 200 employeesWe run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.
What works
ETI calculated correctly, with the working shown. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.
What does not
There is no real HR functionality, so we run a second system.
APAndrew PhiriVerified
HR Manager
South AfricaCape Town11 to 50 employeesI have run payroll on four different systems and this is the one I would choose again. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
South African support desk that answers in South African hours. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.
What does not
The interface takes a while for a new administrator.
NANkosinathi ArendseVerified
Senior Bookkeeper
South AfricaCenturion11 to 50 employeesThe tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.
What works
Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.
What does not
The interface takes a while for a new administrator.
JSJohan Segwapa
Debtors Manager
South AfricaBloemfontein11 to 50 employeesI have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
South African support desk that answers in South African hours. The ACB file imports into our bank without a support call. Employee self service cut payslip queries almost to zero.
What does not
There is no real HR functionality, so we run a second system.