CSChantelle SmithVerified
Senior Payroll Consultant
Manufacturing
South AfricaCape Town201 to 500 employees
South AfricaCape Town201 to 500 employees358 verified reviews
Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
358 reviews match · page 19 of 36
CSChantelle SmithVerified
Senior Payroll Consultant
South AfricaCape Town201 to 500 employeesWe use maybe sixty percent of what we pay for. Per employee pricing with no minimum. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.
What works
Per employee pricing with no minimum. Per employee pricing is fair for a small team.
What does not
Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.
NKNkateko KrugerVerified
Payroll and Benefits Officer
South AfricaPolokwane201 to 500 employeesWe run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
Per employee pricing with no minimum. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.
What does not
The interface takes a while for a new administrator.
DIDavid IsaacsVerified
Owner
South AfricaWitbank2 to 10 employeesI have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
ETI calculated correctly, with the working shown. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.
What does not
The interface takes a while for a new administrator.
RDRebecca DavidsVerified
Wages Clerk
ZambiaZambia201 to 500 employeesWe switched after our previous provider got an ETI calculation wrong. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
Per employee pricing with no minimum. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.
What does not
There is no real HR functionality, so we run a second system.
HSHlengiwe SitholeVerified
Owner
South AfricaPaarl500 plus employeesWe run about ninety staff on this and it has not missed a submission. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.
What works
ETI calculated correctly, with the working shown. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.
What does not
There is no real HR functionality, so we run a second system.
EBElmarie BothaVerified
Senior Payroll Consultant
South AfricaSandton11 to 50 employeesWe run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.
What works
Per employee pricing with no minimum. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.
What does not
Reporting outside the statutory pack is thin.
TMTinyiko MokoenaVerified
Industrial Relations Manager
South AfricaGeorgeSole traderWe run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.
What works
Per employee pricing with no minimum. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.
What does not
Reporting outside the statutory pack is thin.
LSLizelle SekhukhuneVerified
Wages Clerk
South AfricaJohannesburg51 to 200 employeesThe tax year end is what convinced me. Nothing broke. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.
What does not
The interface takes a while for a new administrator.
KCKavitha CupidoVerified
HR and Payroll Manager
South AfricaKimberleySole traderI have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
Per employee pricing with no minimum. Employee self service cut payslip queries almost to zero. ETI is calculated on the sliding scale and shows its working.
What does not
There is no real HR functionality, so we run a second system.
NNNkosinathi Nkuna
Accountant
South AfricaJohannesburgSole traderIt was sold as suitable for wage staff. It is not. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.
What works
The payslip layout is clean.
What does not
Leave accruals did not follow BCEA rules. ETI required manual correction for months. The March year end process was poorly documented.
Response from the vendor28 Aug 2025
Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.