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358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

358 reviews match · page 24 of 36

MW

Mbali WindvogelVerified

Payroll Administrator

Logistics and transportSouth AfricaPolokwane51 to 200 employees
4.0
06 Apr 2025

EMP501 reconciliation took forty minutes

We run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
HD

Hlengiwe du PlessisVerified

Senior Payroll Consultant

Legal servicesSouth AfricaKimberley201 to 500 employees
4.0
02 Apr 2025

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
AJ

Anisha JonesVerified

Chief Operating Officer

Mining servicesSouth AfricaPaarlSole trader
3.0
26 Mar 2025

Does what it must, nothing more

Compliance side is solid, the day to day is more of a slog than it should be. Every SARS submission handled without a consultant. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Per employee pricing with no minimum. Payslips are clear and employees understand them.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Response from the vendor08 Apr 2025

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 1 to 2 years
LB

Lindiwe BothaVerified

Payroll Manager

AgricultureSouth AfricaJohannesburg11 to 50 employees
5.0
24 Mar 2025

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Per employee pricing with no minimum. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
RF

Rebecca FourieVerified

HR Director

Security servicesSouth AfricaStellenbosch2 to 10 employees
3.0
23 Mar 2025

Good product, frustrating support queue

We use maybe sixty percent of what we pay for. ETI calculated correctly, with the working shown. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Every SARS submission handled without a consultant. Setup was straightforward.

What does not

No bargaining council support. Support queues get long towards month end.

Used for 6 to 12 months
FN

Faizel NdlovuVerified

Learning and Development Manager

HospitalitySouth AfricaCape TownSole trader
4.0
22 Mar 2025

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
JL

James LombardVerified

Owner

InsuranceSouth AfricaPaarl2 to 10 employees
5.0
21 Mar 2025

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Per employee pricing with no minimum. The ACB file imports into our bank without a support call. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
CC

Cheslyn Cele

Financial Manager

Security servicesSouth AfricaMidrand201 to 500 employees
5.0
20 Mar 2025

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. Support answers in South African hours and understands the question. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
ZC

Zodwa CoetzeeVerified

Employment Equity Officer

Legal servicesSouth AfricaVereeniging201 to 500 employees
5.0
14 Mar 2025

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

South African support desk that answers in South African hours. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
TK

Tebogo KannemeyerVerified

HR and Payroll Manager

Mining servicesSouth AfricaBloemfontein2 to 10 employees
5.0
08 Mar 2025

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Per employee pricing with no minimum. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
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4.4

Overall

from 358 reviews

89% positive8% neutral3% critical

Rating distribution

5
205 of 358
4
115 of 358
3
28 of 358
2
7 of 358
1
3 of 358

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