358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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358 reviews match · page 33 of 36

Anisha MotaungVerified

Debtors Manager

Logistics and transport

Kimberley11 to 50 employees

5.0

31 Jan 2024

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing with no minimum. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Zodwa ButheleziVerified

HR Director

Marketing and advertising

George500 plus employees

5.0

26 Jan 2024

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Francois MudauVerified

Employment Equity Officer

Insurance

Stellenbosch11 to 50 employees

5.0

22 Jan 2024

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

South African support desk that answers in South African hours. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Deven MudauVerified

HR Manager

Insurance

StellenboschSole trader

4.0

19 Jan 2024

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing with no minimum. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Preggie MnisiVerified

Payroll and Benefits Officer

Wholesale and distribution

Paarl51 to 200 employees

5.0

15 Jan 2024

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

ETI calculated correctly, with the working shown. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Meera SeptemberVerified

Senior Payroll Consultant

Engineering

Nelspruit201 to 500 employees

5.0

08 Jan 2024

EMP501 reconciliation took forty minutes

We run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing with no minimum. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Zaida ZuluVerified

Partner

Manufacturing

VereenigingSole trader

5.0

06 Jan 2024

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Every SARS submission handled without a consultant. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Nadia MaharajVerified

Bookkeeper

Professional consulting

Richards Bay51 to 200 employees

3.0

31 Dec 2023

Compliant, but the interface fights you

We use maybe sixty percent of what we pay for. Per employee pricing with no minimum. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

South African support desk that answers in South African hours. Statutory outputs are correct.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.

Grant BothaVerified

Financial Controller

Telecommunications

Durban51 to 200 employees

5.0

30 Dec 2023

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Lizelle VenterVerified

Wages Clerk

Engineering

Zambia201 to 500 employees

5.0

28 Dec 2023

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

South African support desk that answers in South African hours. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

358 verified reviews

We run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Lizelle VenterVerified

Wages Clerk

Engineering

Zambia201 to 500 employees

5.0

28 Dec 2023

Our IRP5 files validated in e@syFile first time

What works

South African support desk that answers in South African hours. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.