358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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358 reviews match · page 34 of 36

Kevin BennettVerified

Chief Executive Officer

Manufacturing

Zimbabwe2 to 10 employees

4.0

28 Dec 2023

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

South African support desk that answers in South African hours. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Denise JacobsVerified

Payroll and Benefits Officer

Retail

Polokwane51 to 200 employees

5.0

26 Dec 2023

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Phumzile Bezuidenhout

Wages Clerk

Education

Cape Town2 to 10 employees

5.0

22 Dec 2023

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Every SARS submission handled without a consultant. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Nicola BaloyiVerified

Owner

Agriculture

Somerset West51 to 200 employees

5.0

19 Dec 2023

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Per employee pricing with no minimum. Employee self service cut payslip queries almost to zero. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

James NaidooVerified

HR Business Partner

Security services

Klerksdorp2 to 10 employees

5.0

13 Dec 2023

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Naresh KhumaloVerified

Founder

Food and beverage

Nelspruit11 to 50 employees

5.0

05 Dec 2023

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Per employee pricing with no minimum. BCEA leave accruals are right without configuration. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Ilze FortuinVerified

Bookkeeper

Food and beverage

Somerset West11 to 50 employees

5.0

25 Nov 2023

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Katlego DlaminiVerified

Wages Clerk

Healthcare

Gqeberha11 to 50 employees

3.0

18 Nov 2023

Good product, frustrating support queue

Compliance side is solid, the day to day is more of a slog than it should be. Every SARS submission handled without a consultant. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

South African support desk that answers in South African hours. Payslips are clear and employees understand them.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Response from the vendor01 Dec 2023

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Refilwe ZuluVerified

Wages Clerk

Food and beverage

East LondonSole trader

4.0

17 Nov 2023

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

South African support desk that answers in South African hours. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Sibusiso SinghVerified

Debtors Manager

Engineering

Sandton201 to 500 employees

5.0

16 Nov 2023

Payroll stopped being the worst week of the month

What works

South African support desk that answers in South African hours. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

358 verified reviews

We run about ninety staff on this and it has not missed a submission. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Katlego DlaminiVerified

Wages Clerk

Healthcare

Gqeberha11 to 50 employees

3.0

18 Nov 2023

Good product, frustrating support queue

What works

South African support desk that answers in South African hours. Payslips are clear and employees understand them.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Response from the vendor01 Dec 2023

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Refilwe ZuluVerified

Wages Clerk

Food and beverage

East LondonSole trader

4.0

17 Nov 2023

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

South African support desk that answers in South African hours. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Sibusiso SinghVerified

Debtors Manager

Engineering

Sandton201 to 500 employees

5.0

16 Nov 2023

Payroll stopped being the worst week of the month

What works

South African support desk that answers in South African hours. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.