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358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

358 reviews match · page 6 of 36

DM

Dineo MthembuVerified

HR Director

HospitalitySouth AfricaDurbanSole trader
5.0
04 Jun 2026

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
RS

Rudzani Swanepoel

General Manager

Food and beverageSouth AfricaVereenigingSole trader
4.0
03 Jun 2026

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

ETI calculated correctly, with the working shown. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
RN

Reabetswe Nel

Financial Manager

InsuranceSouth AfricaRustenburg500 plus employees
3.0
03 Jun 2026

Does what it must, nothing more

We use maybe sixty percent of what we pay for. Per employee pricing with no minimum. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Every SARS submission handled without a consultant. Payslips are clear and employees understand them.

What does not

The reporting cannot break cost down by department. No bargaining council support.

Used for 6 to 12 months
AN

Annelize NaidooVerified

HR and Payroll Manager

AccountingSouth AfricaKlerksdorp201 to 500 employees
1.0
01 Jun 2026

The March tax year end cost us a weekend

We had to rebuild two EMP501 submissions by hand. The honest position is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

It is cheaper than the alternatives.

What does not

Leave accruals did not follow BCEA rules. ETI required manual correction for months. Support could not explain their own statutory outputs.

Response from the vendor10 Jun 2026

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Used for 2 to 5 years
KD

Kabelo DavidsVerified

Payroll and Benefits Officer

EducationSouth AfricaVereeniging11 to 50 employees
4.0
31 May 2026

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
DK

Deven KhumaloVerified

Financial Manager

Information technologySouth AfricaCenturionSole trader
4.0
28 May 2026

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

ETI calculated correctly, with the working shown. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
VW

Vikash Windvogel

Practice Manager

HospitalitySouth AfricaStellenbosch2 to 10 employees
4.0
27 May 2026

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
RC

Retha CoetzeeVerified

Learning and Development Manager

Wholesale and distributionSouth AfricaEast LondonSole trader
5.0
25 May 2026

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

South African support desk that answers in South African hours. The ACB file imports into our bank without a support call. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
MN

Michael NkosiVerified

Payroll and Benefits Officer

ConstructionSouth AfricaRichards Bay2 to 10 employees
5.0
25 May 2026

Our IRP5 files validated in e@syFile first time

We run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

South African support desk that answers in South African hours. The ACB file imports into our bank without a support call. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
PM

Priya MabasoVerified

HR and Payroll Manager

RetailSouth AfricaRichards Bay201 to 500 employees
4.0
25 May 2026

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

ETI calculated correctly, with the working shown. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
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4.4

Overall

from 358 reviews

89% positive8% neutral3% critical

Rating distribution

5
205 of 358
4
115 of 358
3
28 of 358
2
7 of 358
1
3 of 358

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