156 verified reviews

Smartsheet reviews

Every published review of Smartsheet, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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156 reviews match · page 15 of 16

Hendrik ZuluVerified

Programme Director

Professional consulting

Randburg2 to 10 employees

4.0

19 Apr 2024

Time tracking in the same tool changed our billing

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Portfolio roll ups that give a programme director one honest view. Automation handles the routine handoffs between teams. Time tracking sits with the tasks, so billing is accurate.

What does not

Reporting is weaker than the task management.

Buhle Sithole

Supply Chain Manager

Agriculture

Gqeberha500 plus employees

4.0

14 Apr 2024

Time tracking in the same tool changed our billing

The team asked to keep it after the trial, which has never happened before. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Portfolio roll ups that give a programme director one honest view. Time tracking sits with the tasks, so billing is accurate. Client facing views mean fewer status emails.

What does not

Without governance the number of boards grows out of control.

David WilliamsVerified

Production Manager

Food and beverage

NamibiaSole trader

3.0

30 Jan 2024

Fine for tasks, weak for resourcing

It works, we just had to redo our structure after four months of getting it wrong. Portfolio roll ups that give a programme director one honest view. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Critical path scheduling with dependencies and baselines. Setup was quick.

What does not

Dollar pricing makes the budget unpredictable. The learning curve for the advanced features is real.

Fatima AdamsVerified

Studio Manager

Wholesale and distribution

Polokwane201 to 500 employees

5.0

24 Jan 2024

Client reporting takes minutes now

We rolled it out to twenty two people and adoption was close to complete within a month. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Critical path scheduling with dependencies and baselines. Templates mean a new project is set up in minutes. Client facing views mean fewer status emails.

What does not

Without governance the number of boards grows out of control.

Nicola MaharajVerified

Business Systems Analyst

Logistics and transport

Stellenbosch2 to 10 employees

3.0

15 Jan 2024

Adoption was harder than expected

Half the team lives in it and half still work from email. Critical path scheduling with dependencies and baselines. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Critical path scheduling with dependencies and baselines. Setup was quick.

What does not

The learning curve for the advanced features is real. There is no native time tracking.

Yusuf Solomons

Project Manager

Accounting

DurbanSole trader

4.0

11 Dec 2023

Client reporting takes minutes now

Client status reporting used to take a morning a week. Now it takes ten minutes. Portfolio roll ups that give a programme director one honest view. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Resource allocation across many concurrent projects. Time tracking sits with the tasks, so billing is accurate. Client facing views mean fewer status emails.

What does not

Seat bands mean paying for people who do not exist.

Ofentse SegwapaVerified

Creative Director

Telecommunications

George51 to 200 employees

3.0

12 Nov 2023

Works, but the seat bands hurt at our size

Good tool. The pricing bands do not suit a team of our size. Critical path scheduling with dependencies and baselines. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Portfolio roll ups that give a programme director one honest view. The views are flexible.

What does not

The learning curve for the advanced features is real. There is no native time tracking.

Nkosinathi GovenderVerified

Head of Marketing

Insurance

Somerset West201 to 500 employees

5.0

06 Nov 2023

Client reporting takes minutes now

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Resource allocation across many concurrent projects. The mobile app is good enough for approvals on the road. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

Marisa Anderson

Scrum Master

Engineering

Polokwane201 to 500 employees

2.0

31 Oct 2023

Boards multiplied until nobody trusted them

Performance on our office connection made it a chore. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The free tier is generous.

What does not

Half the team never adopted it. It was too slow on our connection. We paid for a tier we could not make use of.

Nokuthula MaharajVerified

Project Coordinator

Information technology

Kenya51 to 200 employees

3.0

23 Oct 2023

Great tool, we built it badly at first

Good tool. The pricing bands do not suit a team of our size. Resource allocation across many concurrent projects. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Portfolio roll ups that give a programme director one honest view. Task management is reliable.

What does not

There is no native time tracking. The learning curve for the advanced features is real.

156 verified reviews

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Resource allocation across many concurrent projects. The mobile app is good enough for approvals on the road. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

Marisa Anderson

Scrum Master

Engineering

Polokwane201 to 500 employees

2.0

31 Oct 2023

Boards multiplied until nobody trusted them

What works

The free tier is generous.

What does not

Half the team never adopted it. It was too slow on our connection. We paid for a tier we could not make use of.

Nokuthula MaharajVerified

Project Coordinator

Information technology

Kenya51 to 200 employees

3.0

23 Oct 2023

Great tool, we built it badly at first

What works

Portfolio roll ups that give a programme director one honest view. Task management is reliable.

What does not

There is no native time tracking. The learning curve for the advanced features is real.