156 verified reviews

Smartsheet reviews

Every published review of Smartsheet, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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156 reviews match · page 2 of 16

Palesa JacobsVerified

Creative Director

Retail

Somerset West201 to 500 employees

4.0

22 Jun 2026

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Critical path scheduling with dependencies and baselines. Everyone can see what is due this week without asking. Automation handles the routine handoffs between teams.

What does not

Without governance the number of boards grows out of control.

Siyabonga Govender

Head of IT

Marketing and advertising

Durban11 to 50 employees

4.0

18 Jun 2026

Visibility across twelve projects, finally

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Resource allocation across many concurrent projects. The mobile app is good enough for approvals on the road. Automation handles the routine handoffs between teams.

What does not

Seat bands mean paying for people who do not exist.

Palesa RamavhoyaVerified

Brand Manager

Professional consulting

Durban201 to 500 employees

4.0

15 Jun 2026

Visibility across twelve projects, finally

We rolled it out to twenty two people and adoption was close to complete within a month. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Critical path scheduling with dependencies and baselines. Time tracking sits with the tasks, so billing is accurate. Automation handles the routine handoffs between teams.

What does not

Without governance the number of boards grows out of control.

Phumzile Bennett

Delivery Manager

Legal services

Johannesburg11 to 50 employees

4.0

14 Jun 2026

Time tracking in the same tool changed our billing

The team asked to keep it after the trial, which has never happened before. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

An Excel like formula language spreadsheet users already know. Automation handles the routine handoffs between teams. Everyone can see what is due this week without asking.

What does not

Without governance the number of boards grows out of control.

Michael MthembuVerified

Operations Manager

Education

Cape TownSole trader

4.0

09 Jun 2026

The whole team adopted it in a fortnight

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Critical path scheduling with dependencies and baselines. The mobile app is good enough for approvals on the road. Automation handles the routine handoffs between teams.

What does not

Without governance the number of boards grows out of control.

Katlego Motaung

IT Director

Non profit

RandburgSole trader

3.0

06 Jun 2026

Works, but the seat bands hurt at our size

Half the team lives in it and half still work from email. Portfolio roll ups that give a programme director one honest view. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Critical path scheduling with dependencies and baselines. Setup was quick.

What does not

Dollar pricing makes the budget unpredictable. There is no native time tracking.

Response from the vendor13 Jun 2026

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Kabelo CeleVerified

Programme Director

Education

Centurion2 to 10 employees

4.0

04 Jun 2026

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

An Excel like formula language spreadsheet users already know. Time tracking sits with the tasks, so billing is accurate. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

Nadia MahlanguVerified

Digital Marketing Manager

Motor trade

East London51 to 200 employees

5.0

01 Jun 2026

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. Portfolio roll ups that give a programme director one honest view. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Portfolio roll ups that give a programme director one honest view. Client facing views mean fewer status emails. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

Andrew RamaphosaVerified

Head of Marketing

Professional consulting

Nigeria201 to 500 employees

5.0

24 May 2026

Visibility across twelve projects, finally

The team asked to keep it after the trial, which has never happened before. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

An Excel like formula language spreadsheet users already know. Client facing views mean fewer status emails. The mobile app is good enough for approvals on the road.

What does not

Without governance the number of boards grows out of control.

Preggie van WykVerified

Head of Marketing

Telecommunications

Klerksdorp201 to 500 employees

4.0

18 May 2026

The whole team adopted it in a fortnight

The team asked to keep it after the trial, which has never happened before. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

An Excel like formula language spreadsheet users already know. Client facing views mean fewer status emails. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

156 verified reviews

The team asked to keep it after the trial, which has never happened before. An Excel like formula language spreadsheet users already know. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Critical path scheduling with dependencies and baselines. The mobile app is good enough for approvals on the road. Automation handles the routine handoffs between teams.

What does not

Without governance the number of boards grows out of control.

Katlego Motaung

IT Director

Non profit

RandburgSole trader

3.0

06 Jun 2026

Works, but the seat bands hurt at our size

What works

Critical path scheduling with dependencies and baselines. Setup was quick.

What does not

Dollar pricing makes the budget unpredictable. There is no native time tracking.

Response from the vendor13 Jun 2026

Kabelo CeleVerified

Programme Director

Education

Centurion2 to 10 employees

4.0

04 Jun 2026

The whole team adopted it in a fortnight

We rolled it out to twenty two people and adoption was close to complete within a month. Critical path scheduling with dependencies and baselines. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

An Excel like formula language spreadsheet users already know. Time tracking sits with the tasks, so billing is accurate. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

Nadia MahlanguVerified

Digital Marketing Manager

Motor trade

East London51 to 200 employees

5.0

01 Jun 2026

The whole team adopted it in a fortnight

What works

Portfolio roll ups that give a programme director one honest view. Client facing views mean fewer status emails. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.

Andrew RamaphosaVerified

Head of Marketing

Professional consulting

Nigeria201 to 500 employees

5.0

24 May 2026

Visibility across twelve projects, finally

What works

An Excel like formula language spreadsheet users already know. Client facing views mean fewer status emails. The mobile app is good enough for approvals on the road.

What does not

Without governance the number of boards grows out of control.

Preggie van WykVerified

Head of Marketing

Telecommunications

Klerksdorp201 to 500 employees

4.0

18 May 2026

The whole team adopted it in a fortnight

The team asked to keep it after the trial, which has never happened before. Resource allocation across many concurrent projects. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

An Excel like formula language spreadsheet users already know. Client facing views mean fewer status emails. Automation handles the routine handoffs between teams.

What does not

Reporting is weaker than the task management.